Rafael was super positive and super informational within a short period of time. This is the right type of professionalism that people are looking for.
SL
Susana Leyva
Apr 16, 2026
5.0
Abrí mi primera cuenta de negocio y gracias a Luis jasso y Amanda todo mi proceso fue rápido y fácil más q recomendados gracias
SB
Satish B
Mar 16, 2026
5.0
Rafael provided excellent service and was extremely professional throughout my visit. He patiently listened to my concerns, explained everything clearly, and made the entire process smooth and easy. I truly appreciate his dedication and outstanding customer support.
CM
Cass Moon
Nov 28, 2025
2.0
I’m so done with PNC. It seems like every time I go to use my banking service, there is some issue. The atms (at the actual branch location) rarely accept cash and overall malfunction often at most location I’ve been to. They will reverse VERY important payments days later due to “security” but have no system in place to contact their customer in this case which has previously resulted in a massive headache for me when I had to make timely payments. There was “nothing” they could do to push those payments through or pre-authorize them. Also, when I had contacted customer service they made me promises of solutions, said they wrote it in my “notes” and sent me to this branch. There at the branch they said there is no such thing as customer notes and they were unable to provide the solution that was promised to me on the phone.
Also, while I was being helped at the desk of the younger gentleman, at one point he got up from his desk and came and sat next to me and started asking me about my personal life. It made me feel pretty uncomfortable.
The ladies I’ve interacted with here have been really nice and helpful, especially Debbie M. She and the other lady are the only reason I’m giving two stars, but overall banking with PNC is a huge hassle.
Currently looking for a new bank.
BW
Boss WithaSauce
Sep 18, 2021
3.0
Yall really need to go back to opening on Saturdays because some of us can't make it during the week.
What are the regular business hours for PNC Bank at 2514 W Parmer Ln, Austin?
PNC Bank is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. The branch is closed on Sundays.
Does PNC Bank offer drive-through services and what are the hours?
Yes, PNC Bank offers drive-through services from 9:00 AM to 5:00 PM Monday to Friday, and 9:00 AM to 1:00 PM on Saturdays.
Can I schedule an appointment online for services at PNC Bank?
Yes, you can schedule an appointment through the PNC Bank online portal or their mobile app to meet with a specialist.
What types of banking products does PNC Bank provide at this location?
PNC Bank offers Checking, Savings, Online Banking, Bill Pay, Credit Cards, Auto Loans, Home Equity, Mortgage, and Investment services.
Is the PNC Bank branch accessible for people with disabilities?
Yes, this PNC Bank location has wheelchair accessible entrances and parking to accommodate customers with disabilities.
What safety and financial brands are associated with PNC Bank?
PNC Bank offers brands such as Virtual Wallet, Checkready, Home HQ, Cash Flow Insights, Wealth Insights, S is for Savings, Grow up Great, Low Cash Mode, and Zelle.
What nearby dining options can I visit before or after banking at PNC Bank?
Nearby dining options include Taco Cabana for Mexican food, Chick-fil-A for chicken fast food, Starbucks for coffee, Vipul's Kitchen offering Indian cuisine, and Hot Boiled for Vietnamese dishes.
Are there any nearby automotive service centers close to PNC Bank?
Yes, nearby automotive services include Jiffy Lube for oil changes, Firestone Complete Auto Care for tire and automotive needs, and Experts Garage Door Repair for garage door services.
What retail stores are located near the PNC Bank branch?
Nearby retail stores include Harbor Freight Tools for tools and building supplies, Dollar Tree for discount shopping, Big Lots for department store items, and Mega Furniture for home decor.
What nearby healthcare facilities can I find close to PNC Bank?
AFC Urgent Care North Austin and 1st Impression Dentistry are nearby options for urgent medical care and dental services respectively.
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