PNC Bank

Reviews

• CC

  Christina

  May 30, 2026
  1.0
  Completely skipped over in line, difficulty with online banking, and frankly the worst bank I have ever been with in two states and that’s saying a lot.
• VK

  Victoria Kovac

  May 16, 2026
  5.0
  Very nice and helpful staff, helped me notarize a document!
• LS

  Lukas Schneider

  May 11, 2026
  5.0
  PNC Bank in Austin has been my bank of choice for a while now and I could not be more satisfied with the service they provide. The staff is always professional, courteous, and genuinely happy to help with any banking needs whether big or small. The branch is clean, well organized, and the wait times are consistently short, which makes every visit quick and pleasant. I especially appreciate how knowledgeable the team is when it comes to explaining financial products and helping you find the best options for your situation. PNC Bank is a fantastic choice for anyone looking for reliable and friendly banking services in Austin.
• MB

  Max Braun

  May 1, 2026
  5.0
  An outstanding banking experience that truly puts customers first! PNC Bank in Austin is an absolute standout in every possible way. The staff is exceptionally professional, warm and genuinely dedicated to making every banking interaction as smooth, efficient and pleasant as possible. Whether I am handling a simple transaction or a more complex financial matter the team here always delivers with impressive knowledge, patience and a level of personal attention that is very hard to find at other banks. The branch is modern, immaculately clean and well organized making every visit quick and completely stress free. The digital banking tools are also excellent and perfectly complement the outstanding in branch experience. PNC Bank in Austin has earned my complete trust and loyalty and I would recommend it without any hesitation to everyone in the area!
• CG

  Curtis Gilgan

  Jan 6, 2022
  1.0
  Unfortunately, my business accounts transferred to PNC after they acquired BBVA in late 2021. PNC customer service has been abysmal. First, the signature updates that were executed prior to the BBVA Investments acquisition was lost in the transfer and needed to be completed again. Secondly, I have simply been trying to get both the PNC Banking and PNC Investment accounts visible thru online banking after the BBVA Bank acquisition in October 2021 – months have passed and still no success. 1. First, the hotlines are consistently overwhelmed (wait times are consistently at least either as a result of not having made the appropriate staffing adjustments to account for the additional customers post acquisition and / or they were simply understaffed to start with. 2. Secondly, I’m not even sure why they have the customer service numbers since apparently only the branch representatives can help – and, unfortunately, regular promises of follow-up from the branch go unfulfilled. 3. Thirdly, I have been the Stassney and Manchaca branch several times to resolve this issue – each time I am assured that it will be taken care of and each time I have been disappointed. I’m fairly sure I’ll get a rote response like their normal one to the BBB “PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.” 1. First, from my experience and the many comments of others, I see no evidence that PNC takes our customers concerns or even the customers themselves seriously at all. 2. Secondly, it will be interesting how long it will take to resolve this simple update.

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