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Reviews
3.0
49 reviews
5 stars
21
4 stars
4
3 stars
1
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2
1 star
21
DG
Deya GLZ
Sep 25, 2026
1.0
Terrible customer service. I walked into this branch to open a new account. There was only one other customer in the entire bank, being helped by three employees.
I politely asked if I could use the restroom because I needed to open an account afterward. Instead of simply answering me, they left me standing there for about three minutes without acknowledging me. When I asked again, I was told, “We’re busy right now.”
If this is how a potential new customer is treated before even opening an account, I have absolutely no interest in banking here. I walked out and will take my business somewhere that actually understands basic customer service and courtesy.
Very disappointing experience.
KT
Kendall Taggart
Sep 21, 2026
5.0
Arianna is the reason I come to this location with my business needs. Always a great attitude and quick service!
CB
Chris Burrell
Jun 15, 2026
1.0
nobody answers the phone
AM
alicia marsh
Jan 26, 2026
5.0
They Bank staff is great, really like banking here. Product options are also very good.
What are the regular banking hours for PNC Bank at 2401 S Congress Ave, Austin?
The PNC Bank branch is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank at South Congress have a drive-through service?
Yes, the PNC Bank South Congress branch offers drive-through banking services during regular business hours, Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM.
Is the PNC Bank South Congress branch wheelchair accessible?
Yes, the branch has a wheelchair accessible entrance and parking, ensuring accessibility for all customers.
Can customers schedule appointments at PNC Bank South Congress?
Yes, customers can schedule appointments via the PNC Mobile Banking app or online through the appointment setting page.
What banking products are offered at PNC Bank South Congress?
This branch offers products such as checking accounts, savings accounts, online banking, bill pay, credit cards, auto loans, home equity, mortgages, and investment services.
Does PNC Bank South Congress offer services on Saturdays?
Yes, the branch provides Saturday banking hours from 9:00 AM to 1:00 PM and also offers loan specialist services.
What nearby ATMs are available close to PNC Bank South Congress?
Nearby ATMs include the PNC ATM and Coinhub Bitcoin ATMs, providing convenient access to cash withdrawal and Bitcoin transactions.
Are there dining options near PNC Bank South Congress for customers to visit?
Yes, customers can visit nearby dining options such as Domino's Pizza and Wingstop for quick meals before or after their bank visit.
What nearby retail and service businesses can customers access around PNC Bank South Congress?
Nearby, customers can find automotive repair at Speedy Align, eyewear and optician services at Texas State Optical, mobile phone stores like the Sprint Store, and furniture shopping at Buddy's Home Furnishings.
Are there any community or recreational places near PNC Bank South Congress?
Yes, the Travis County Parks Foundation offers hiking trails and community services nearby, and customers may also explore local non-profits and charity organizations like HOPE Campaign and Loving Libbie Memorial Foundation.
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