First Interstate Bank

Reviews

• JE

  Jodi Elyea

  3 days ago
  3.0
  My mom passed away in March without naming an executor and we had alot of checks written to the estate of...the teller didn't want to deposit them but branch mgr okayed so she did deposit them. The next week we had more and had same teller and she didn't want to cash again but a woman mgr this time said it was OK and that she was so sorry for our loss. The teller deposited the checks and said snottily...how many more are you going to have ... I hope not many. I'm sorry I have no idea who might send a check so have no idea how many more there will be. Next 2 times the girl that helped us was very nice and I wish I had gotten her name. This last time we got the first girl again...I wasn't going to give a review but she was so rude and condescending I had to. My mom's estate should be done now and we probably won't have to deal with this girl for a long time but she made a bad situation very stressful. Just thought I'd share and suggest sensitivity training for her. The others we had to talk to there were very nice though .
• GZ

  glen zevenbergen

  Jun 28, 2022
  1.0
  Poor customer service. My wife deposited my pay check on Monday June 19th via the night drop box. The deposit didn't show up in our account. She left emails and voice messages, none of which were returned. Finally today (six working days later) after being placed in queue for over 30 minutes, a live person answered! That person could see that the check had been accounted for in the night deposit box, but doesn't know where it went. She would get back to us. Later she did call my wife back, and said a clerical error was made, and the check was deposited into someone else's account. The problem should be resolved in about five minutes. Sure enough, the correct amount appeared in our account! No apologies, no real explanation. Moral to the story - watch your account like a hawk, and pay attention. Because they aren't.
• KE

  Katie Erlandsen

  Jun 7, 2022
  1.0
  Customer service needs a lot of work. Waiting for 2 days to get a return call to get a debit card ordered because fraud team couldn't order one. Several phone calls and not one returned call. Extremely disappointing service
• RW

  Rich Wieber

  Oct 30, 2019
  1.0
  The Not so Great Western Bank charges $5:00 to cash a check from their clients customers who need to cash there. The entity's that have their accounts in Western are unaware that the bank fleeces there customers $5.00 and the $ goes to the bank. Poor business practice. No need for this, just avoided opening an account for my business here due to this practice.
• HM

  Harley is me

  Feb 19, 2018
  5.0
  Modern style, open vide.