First National Bank

Reviews

• HB

  Helen Batty

  today
  5.0
  Good
• VB

  Victoria Byorick

  Jun 1, 2026
  1.0
  This review has nothing to do with this branch itself but the bank in general. I'm very disappointed with the customer service at First National Bank. I called to dispute a charge for services I never received, and instead of helping me file a standard merchant dispute, I was told I'd have to close my card and wait for a new one - all over a $26 charge. This is NOT how disputes for "services not received" are supposed to work. Under federal law (Regulation E for debit cards), banks are required to investigate errors and disputes without forcing customers to close their card unless the card number is actually compromised. My card wasn't compromised themerchant simply didn't deliver the service.No other bank I've ever dealt with requires a card replacement for a legitimate merchant dispute. The representative didn't seem to understand the difference between fraud and a service-not-received claim, and offered no real solution. Customers deserve a bank that follows federal guidelines and provides clear, accurate information instead of creating unnecessary inconvenience.
• MB

  Michael Babbitt

  Sep 5, 2023
  5.0
  The tellers are always friendly, professional, knowledgeable, cheerful, and courteous. It's not always convenient to go into the bank, but sometimes it's the best choice. In the end, they make it a positive experience.