PNC Bank

Reviews

• EB

  E B

  Apr 20, 2022
  1.0
  If I could give zero stars, I would! This is a weird story but it is true. Almost 4 years ago, I went with my mother to open up an "Express Box" which is a type of safe deposit box but it is not located in the vault. It is in the bank's lobby and accessed by one key -- the renter of the box -- and no assistance from a bank employee is needed. About 1 month ago, PNC called to say that a man had the key for my mom's box; he apparently had previously rented the box and lost his keys (or didn't return them) when he closed the box. So, when this man went to PNC about a month ago with the "found" key, he emptied the contents of the box -- which contained my mother's jewelry, documents, etc. -- and took them home on a Saturday. That next Tuesday, he called the bank to say those items did not belong to him and he would come back to the bank with them. He returned to the bank on Thursday, with the items. PNC phoned me later that day -- Thursday -- to notify me of this irregularity. I immediately went into the bank to learn more and see my mom's belongings. I was told that since the bank manager wasn't there, I would need to speak to him the following day and I was given a shortened version of the story. I was very upset and confused by the whole scenario! I looked at the items that the man had returned to the bank, and the bank had inventoried these items on 2 sheets of paper. I did not have an inventory sheet of what we put into her box, so I didn't have anything to check it against -- lesson learned there. Always inventory the contents of a safe deposit box. Undoubtedly, PNC mishandled this entire situation, and there are many perplexing questions. How did this man have a key to my mother's box? If he had closed out the box and didn't return his key(s), PNC should have put a new lock on the box, with new keys. Why didn't PNC notify the renter of this box immediately after learning of this incident? Why did PNC allow this man to hold onto my mother's belongings after learning he was in possession of them? Why did PNC take inventory of these items without the owner of these items present? Why did PNC only offer to provide a $250 credit to my mother's account for a new safe deposit box rental for future years? I pursued this matter with Connie George, a representative from PNC "Office of the Customer"(quite the name, considering they did not look out for the customer in this case) and that was all PNC was willing to do. It is quite apparent that mistakes were made by PNC and protocols were not followed. I know that PNC tries to compete with other banks, and one would think it should be doing all it can do to uphold its reputation in the community. PNC failed us miserably and others should be aware of the situation and lack of responsiveness by PNC. I intend to report this matter to the appropriate banking authorities in the Commonwealth. Also, I intend to continue to inform community members through other forms of social media.
• PL

  Phil Laboon

  Jul 16, 2020
  1.0
  I have spent the last 3 weeks and countless hours trying to setup my online banking I transferred here. The left foot doesn't know what the right foot is doing and you will go in an endless loop of call circles where no one knows what is happening with anything. Do yourself a favor and stay FAR away from PNC.
• AG

  Andrea Guzman

  Sep 27, 2018
  1.0
  This has to be one of the worst PNC branches! I have no idea of why they work differently, or if it’s just me getting treated differently but they have been a headache w every issue I have brought to them! Which had not even been on my behalf. The manager Amy is just ridiculous w her attitude which I will admit I gave the same attitude back. Sometimes I feel they forget that they are there to work and serve us as clients. Not one is doing favors here. The only reason why I was going to this branch is bc we recently moved but I rather take the ride to my old branch...smh.
• JD

  Jayson D

  Feb 2, 2017
  5.0
  Pnc the place to be

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