PNC Bank

Reviews

• LP

  Lori Patterson

  Apr 11, 2026
  5.0
  The best bank in town. Very attentive to your needs no matter how big or small your bank account is.
• TD

  Tiffany D

  Mar 15, 2026
  1.0
  This Saturday I stopped by this branch about 45 minutes before closing with my elderly mother so I could be added to her account. We were told we needed an appointment and that the banker wouldn’t be able to help because she was with other customers and needed to close a loan before the bank closed at 1 PM. Not being local and being in town briefly , it made the situation more frustrating. While the banker was apologetic, the situation was still disappointing. As a customer, it’s not my responsibility to manage or accommodate a bank’s staffing limitations. If there is only one banker available, that shouldn’t translate into customers being turned away for basic account services—especially when nothing online indicates that an appointment is required for something like being added to an account. What also stood out was the lack of problem-solving. A simple step like having a teller check if they could assist or suggesting another branch that was open later would have demonstrated customer service. Instead, the only options initially offered were to return another day or try a branch down the street that also closed at 1 PM. After leaving, I searched online myself and found another branch about 15 minutes away that was open until 4 PM. They were able to help us, and once we were seen the process was quick and straightforward. This review isn’t meant to criticize an individual employee, but it does highlight a service gap. Customers shouldn’t have to navigate staffing issues or search for solutions on their own. Better communication, cross-training, or simply providing accurate branch options would go a long way in improving the experience.
• AB

  Allison Ballantine

  Jan 7, 2023
  1.0
  PNC is as good as anywhere else when things are fine, but had terrible customer service both locally and enterprise-wide in dealing with a major incident of fraud. Branch manager was ineffective and disorganized . I would not chose PNC again.
• MD

  melinda dicks

  Dec 16, 2016
  5.0
  Every time I do my banking at this branch, it has always been a welcoming event. Everyone is great.
• KJ

  Kelly Jackson

  Aug 1, 2015
  5.0
  Very friendly

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