First National Bank

Reviews

• MS

  Morris Stanley

  Apr 3, 2026
  1.0
  Never heard of a bank that can't cash a check that is drawn off them... what a joke... I would never want to open a account there with that kind of policy
• FH

  F H

  Jan 22, 2026
  5.0
  I had a great experience with Wijdane El Habchi at First National Bank. She is professional, helpful, and takes time to understand her clients’ needs. She explained everything in a clear and simple way and answered all my questions patiently. The whole process was easy and stress-free. She was always responsive and paid attention to details. I highly recommend Wijdane for reliable and trustworthy banking support
• DY

  Denis Yang

  Dec 13, 2024
  1.0
  Recently, I made an appointment with a unit by phone to handle the exchange of goods. I thought that telephone communication could save time and improve efficiency. However, the actual situation disappointed me. After arriving at the site at the agreed time, I found that the staff was not prepared for several related matters, which not only wasted my time, but also affected the arrangement of other things. It is the basic responsibility of the service unit to prepare for the appointment in advance. The original intention of the telephone appointment is to provide convenience for both parties, but if it is in the form of an appointment but not actually implemented, it loses its due significance. I hope that your unit can learn from this, strengthen internal management, and ensure the efficient execution of appointments. This can not only improve the quality of service, but also avoid customer dissatisfaction caused by inefficient work. Efficiency and responsibility are the foundation of the service industry, and I sincerely hope to see improvements.
• VA

  Vincent Abt

  May 24, 2023
  1.0
  Going to close my account today. Horrible experience with this bank. Opened a business account in mid April. Everything seemed fine. I made an initial deposit of $50 since it was the minimum. I was told I should receive my debit card in 2 weeks. I received a book of checks in the mail and the binder. (which I didn't ask for, and wasn't asked about when opening the account, but whatever) Again everything seems fine. A couple of weeks later I go to the branch to make a $250 deposit and to kindly let them know my debit card hasn't arrived. When I try to confirm my balance, which I assumed should be $300 (obviously because $50 + $250 = $300) I was told no, my balance was actually $70. Apparently they charged my $160 for the checks after opening the account, which over drafted my initial deposit and then charged $70 for an overdraft fee. At the time they were very nice and waived both of those fees since I never asked for the checks and was never told about they extremely high fee. Now its the middle of May and my debit card still hasn't arrived. I call customer service and according to their records, a debit card was NEVER ORDERED. So I ask them to please expedite one to me and the nice man on the phone says they will. I called back they next day, just to follow up and now customer service tells me that they cant actually order a debit card through them and I have to visit the branch in person. So I am going to visit the branch, but its going to be so I can close my account. Terrible terrible experience, avoid this bank at all costs.
• MS

  Matthew Shetzline

  Feb 15, 2018
  1.0
  Since they became FNB, they are all around terrible. Good luck getting anything, i. e. answers to simple questions, explanations of fees. Most ATM's are out of money when I pull up to them around six PM.

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