First National Bank

Reviews

• MA

  Ma Am

  Sep 12, 2026
  1.0
  customer service Front desk not respect people
• AR

  Anna Rad

  Sep 1, 2026
  1.0
  To echo everyone else's reviews, this branch is horrible. There's a woman who works here (I don't know her name but she has blonde hair) and she is beyond rude. I have a business account there and need to make some changes so I stopped in. She refused to help me and told me I need to make an appointment because she was too busy. I wasn't even rude to her so I don't know what her problem is. She took my name and number and over a week later she hasn't called to set up an appointment. I shouldn't have to chase down someone, especially someone rude, to help me with my bank account that they're making money off of. With this many complaints about her I have no idea why she still works there. There are plenty of other banks on Derry St and maybe I'll have better luck there 🤷🏻‍♀️
• CL

  Cindy Le

  Aug 4, 2026
  1.0
  Nasty, rude customer service. Unprofessional!
• TP

  Tommy Phillips

  Jul 23, 2026
  1.0
  Horrible customer service i called in a good mood because a lady answered really fast i said wow im happy i got through so fast she interrupt me and says what can I help you with very nasty they are very nasty over there on the Derry Street building. Poor customer service. and because of if I’m changing my bank to members first, which is a great credit union this bank sucks
• AC

  Adam Covert

  Oct 6, 2022
  1.0
  They were suppose to close my account down. That didn't happen now I got overdraft fees. I tried calling the customer support line but they never get to you or hang up on you. It's a really bad bank from top to bottom. Horrible and no support.

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