First National Bank

Reviews

• CJ

  Conrad Jarrett

  Jun 15, 2026
  1.0
  The worst place to do your banking. Seriously, the absolute worst business I have every dealt with. Incompetent, rude, and terrible customer service across the board (branch manger, loan officer, compliance offer). They are committed to making your experience terrible and treating you like dirt.
• DF

  Dave Fleming

  Mar 27, 2025
  5.0
  I've had nothing but positive experiences with personal and business banking at this location. The app is one of the better banking apps I've used, and their website experience is also great. The folks at the counter are always helpful and friendly, and their business team is among my favorite to deal with, always working to find solutions for our needs if they can. Plus, they always have a treat waiting for our doggo :) Thanks for a rare positive banking experience!
• BD

  Becky Dechene

  Aug 27, 2021
  1.0
  FNB are thieves!!!! I guess they are not aware of the laws protecting consumers. They are as bad as the person who broke into my fiance's car and stole his ATM card. My fiance went to the FNB branch he uses (Ashland Ave, Carlisle PA) and reported his ATM card stolen and received a temporary ATM card. Then about 7 hours later FNB allowed someone to drain his bank account because they did not close his account or cancel the stolen card. Not only did FNB reject the "fraudulent activity form" he was given to fill out they charged him over draft fees and sent his account to collections. I can tell you that FNB have not heard the last from me and my fiance, because consumers are protected under federal law. Banks can not allow someone to steal the money they are holding for you, then blame you, their customer. I truly hope that no one ever has to be a another victim of car thieves and FNB again.
• MM

  Mark Libeck (Mbeck)

  Sep 25, 2018
  4.0
  Ever since the banking fiasco of 2008 I've stopped doing business with any bank. The only reason I had an account with First National Bank (aka Commerce and Metro) was to obtain a safety deposit box and the convient Sunday hours. However, I was surprised with the benefits offered and higher than average CD rates. They blew me away with the life insurance offered for free on my savings account and free safety deposit box upon opening a checking account. The only gripe I have was requiring to have a checking account prior to getting a CD at the special rate. I agree with some of the posts on their need for customer service training. I worked in customer service and half of the staff would be terminated on the spot.
• KK

  Kris Kelley

  Feb 14, 2018
  1.0
  I have never been able to get over the shorter hours throughout the week and the shorter hours on Saturday and the fact that they're not open Sunday. The whole reason for going with Commerce language became Metro Bank was because of the hours and the days they were open. Now the hours suck. They also took away the coin counter which was a nice convenience. I guess it cost too much money to run the electric for it.

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