First Interstate Bank

Reviews

• AG

  Anitah Gombos

  Sep 28, 2020
  5.0
  Like others, I have stayed with the bank through its three transitions for the 16 years I have been living in Oregon. I stayed because of staff, people who are incredibly helpful and knowledgeable. They know who I am and take care of my banking needs 1uickly, especially Debra Ingram, the manager, and Christina, a senior service rep. I just lost my home to fire, and I cannot say enough about how this branch in particular has responded. Everyone has a bad day and perhaps those who have given negative reviews hit the bank at the wrong time. However, over time, I have found the service to be consistently exceptional.
• JS

  Julia Seidler

  Apr 11, 2018
  1.0
  Bad Service, employés teller need training in customer servivce. Good afternoon. I wish to report that today I was improperly treated at your bank branch located at 2305 Ashland St. Suite B, Ashland Or 97520 by the teller Bernice Manzano, who did not have the capacity to make a transaction to deposit my check in another account . First I gave her in writing the account number to which the deposit should be made, but she could not find the number of the account, because I only showed her the last eight digits, just as I have done previously there. Because of this, another employee of a desk approached, a thin older woman, dark hair, to investigate what happened. I explained to her about my transaction and she was quite rude in answering me. My husband and I have had our accounts since Bank Cascadas about six years ago, and it is the first time that I have encountered inefficient employees without access to public service. Train your staff, otherwise, change banks and we will let our friends know. Employees must understand that without clients, they do not have a job. Customer service is very important, and above all, education. Thank you for your attention.
• JG

  Jeffrey Gillespie

  Sep 16, 2017
  1.0
  Ragingly inept. I keep my real money with another bank now and just use these people to run my daily expenses since this bank has changed hands twice in a year. Basically a case study in how not to do customer service.
• AM

  Adel Makhmetova

  Jun 22, 2017
  1.0
  They don't take responsibility for their retarded, old and broken ATMs
• JC

  Jules Clay

  Mar 27, 2017
  2.0
  A rinky dink outfit in just about all respects - apparently, they can't even afford to put up a sign street-side to announce their presence, and recently ended Saturday business hours. I can't imagine what will be next after their recent "surprise" sale - wouldn't be surprised if they closed the branch.

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