Communication Federal Credit Union

Reviews

• MM

  Megan Moler

  Aug 7, 2026
  1.0
  After approximately 13 years with Communication Federal Credit Union, my husband and I have made the decision to move our entire banking relationship elsewhere because of our recent experiences with management at the Bixby branch. We have numerous accounts with CFCU, including personal and business checking and savings, accounts for both of our children, credit cards, mortgage savings, and a Money Max account. We were happy customers for many years, but it seems that since the previous Bixby branch manager, Becky, left, the service and professionalism at this location have continuously gone downhill. Over the past two months, virtually every check we have deposited has been placed on hold, including a check for approximately $1,300. We operate a business and deposit multiple checks every week in varying amounts. We completely understand reasonable holds on large or unusual checks. However, we have received conflicting explanations about the policy, including being told that holds generally are not placed on checks under approximately $7,000, while also being told that holding these checks is simply "policy." We have also been told management will not call to verify funds. For a business, repeatedly being unable to access deposited funds creates very real problems. We have vendors, subcontractors, and other obligations that need to be paid, and these repeated holds make it difficult to reliably meet those obligations. However, the biggest reason we are leaving is not the check holds—it is the way we have been treated by Bixby branch management. We have personally experienced management pointing and laughing at us from behind the window, dismissive behavior, and the current branch manager, Skylar Soucy, shutting off the speaker while my husband was still speaking. Skylar also told us that she was put in her position to "clean the branch for reasons like this." We still have no idea what that was supposed to mean or how it related to us. When we escalated our concerns to Chuck Russell, we were ultimately told that if we didn't like the service at the bank, we could move banks. After 13 years, that is exactly what we have decided to do. I want to emphasize that our complaint is not about the regular employees at this branch. Our experience and our decision to leave are specifically related to management and how we have been treated. It is incredibly disappointing to move this many personal and business accounts after such a long relationship, but professionalism and basic respect matter. Unfortunately, we no longer feel comfortable trusting the Bixby branch with our family's and our business's banking needs.
• NM

  Nik Moler

  Aug 6, 2026
  1.0
  f I could leave less than one star, I absolutely would\. I’ve been banking with this bank for over 10 years and never had a single issue until Skylar became the branch manager\. Since then, the customer service has been terrible\. As a business owner, my money is how I provide for my family and pay my employees\. I’ve had business checks for as little as $500 placed on hold for no reason that has ever been clearly explained\. I was told by the branch manager that checks under $7,000 generally shouldn’t be placed on hold, yet that hasn’t been my experience\. What’s even more frustrating is that they won’t even make a simple verification call on a check like they’re supposed to before placing unnecessary holds\. Instead, my money is tied up while I’m left waiting\. The professionalism at this branch has completely disappeared\. On multiple occasions, I felt like Skylar and Assistant Manager Kristen were more interested in laughing, smirking, and making jokes behind the window than helping a loyal customer\. Whether intentional or not, that’s exactly how it came across, and it’s completely unacceptable when you’re dealing with someone else’s money and business\. I’ve remained loyal to this bank for over a decade, and this is by far the worst customer service I’ve ever received\. No customer should feel disrespected or like they’re being treated differently after banking somewhere for 10\+ years\. I won’t be recommending this branch to anyone\. If this is the level of service customers can expect, I’ll be taking my business elsewhere\. Loyalty should matter, and customers deserve professionalism and respect\.
• KK

  kopperhed

  Aug 4, 2026
  5.0
  As always, great service rep & great service. Wish I could remember her name, fixed me up with a cashiers check in a jiffy on Saturday morning
• TE

  Tammy Eller

  May 8, 2024
  5.0
  We always go to the Com Fed branch in Bixby and they are always courteous and helpful. Never a bad experience.
• CJ

  Chris J

  Oct 8, 2017
  1.0
  They can't be trusted. The upper management will never speak to you. I have tried to speak with the vice president but he is a coward and too good to speak to members. I've been moving my banking else where. They have gone down hill. I've seen over the years that they prefer to promote men over women and usually pay men more than women. They used to be a great credit union, but no more.

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