PNC Bank

Reviews

• VL

  Vie L

  Aug 17, 2026
  1.0
  The manager Tonia made me feel pressured to get accounts and products that I wasn't interested or comfortable getting. She was really rude and made me feel incompetent . I think i'll see what other branches i can go to in the future because it seems like the service is declining as of late
• CG

  Curtis Gibson

  Jul 10, 2026
  1.0
  Rude, rude, rude, rude
• BL

  Bridgette Lempner

  Apr 4, 2026
  1.0
  If I could give a zero I would! I have banked with PNC for over 30 year (when it was still National City). In January my daughter had fraud on her account (joint with me) that accounted for $1,545 being taken out. We called immediately when we discovered it and PNC’s loss prevention also reached out to us (although my daughter was at work so she could not take the call). Once I filed a dispute I received a letter stating that PNC denied fraud as they claimed it was customer verified (which it was not). When I asked for the documentation of how they verified the transaction they would not share, even though it is legally my right to see what they used to verify the puchases. I offered multiple forms of documentation to prove that it was not verified and was fraud, but PNC refused to look at it or give me a way to share it with them. After almost 3 months and over 12 hours of phone conversations and 2 visits to 2 different PNC Banks, I was told yes I had a right to that documentation but no one could find a person from PNC to give it to me. I didn’t know what else to do so I filed a complaint with the Federal Consumer Protection Bureau (on a Sunday). I heard from PNC less than 24 hours later. I was refunded the money less that 24 hours after that. When I asked the PNC representative for the documents from PNC they showed how the fraudulent transactions were verified, I was told there weren’t any! What a sham of an excuse for a bank. Clearly they do not care about their customers and they are not following the laws to protect their customers. We are now moving all of our 9 accounts somewhere else!
• CC

  Chris Cannan

  Oct 11, 2017
  1.0
  Watch out people. This bank's service is horrible. The male manager will not work with you and makes you feel like you are worthless. This bank charges overdraft fees even when you not overdrawn. I definitely miss Tim the other manager he used to work with you, listen, and not make you feel stupid. By the looks of the reviews this seems to be an internal problem that hasn't been fixed. I have loved PNC but now I just change bank's if this is how they conduct business.
• BS

  Brandon S

  Aug 30, 2016
  1.0
  What kind of bank closes before people even get off work? I guess only those who are retired can use PNC.

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