PNC Bank

Reviews

• JK

  Jenn Kuzmik-Carney

  Sep 4, 2026
  3.0
  I'm sharing my (lengthy) opinion as a non- customer that's worked directly with pnc for my parents/grandparents for the past 4+ years. Overall, it's been a bit of a roller coaster nightmare in terms of the trial and error banking options that have been available, all in which, imo, have been a complete fluke with exception of course of the traditional in-person tellers at the drive thru Windows or inside the bank. I'm all about evolving technology and adapting to change, as it is a part of life, and necessary for growth, however, a lot of these changes were made without considering that the older generation of folks, as well as people with developmental disabilities etc often lack the basic knowledge, skills &/or experience necessary to perform any of the tasks that were required to make even the simplest of transactions. This was very frustrating to say the least, even for myself, because let's face it, no one's happy when they feel like someone's messing with their money. My grandma is 95 years old, she's very "old school" meaning she has not, nor will she ever own any kind of credit or debit card, she still believes bragging rights are valid when purchases are paid in full with cash and owned free and clear. She's never owned, much less used a cell phone, computer or anything in between, and is legally deaf and partially blind. My dad's 70, has minimal skills using basic technology, and also is legally deaf, making those Teller ATM machines that were recently there, worthless to both. Not to mention the video screen was never capable of producing an acceptable view of either one of them in the passenger seat, causing them to have to get out of the car, even in terrible weather conditions, and go inside to the walk up atms, which might I mention, never had any readily available chairs in the foyer to be able to sit and rest, so they had to try to stand with unsteady gaits and start the whole long, drawn out (just like this review 🤣) process again, making what would have normally been a 5-10 minute transaction 30 plus minutes easy for no reason. The only 2 good things about PNC at that point, and even now was (is) the staff, because they ALL are and ALWAYS have been AMAZING!!!, and the late hours when the atms were the only tellers. Now they have totally eliminated (I believe) the tellers from the atm, and only have 1 or 2 in person Inside this location, and although they are wonderful, the lack of the drive thru window will probably be the reason both of them eventually leave pnc altogether, once my grandma finishes her upcoming last mortgage payment, unless things go back to the original way... Not all change is good, and we can't forget about the folks who haven't or can't adapt, fore in many situations they are the ONLY glue holding the brick and mortar business together in a predominantly virtual advanced online world. 🙏🫶
• EK

  Em Kintz

  Sep 3, 2026
  1.0
  The worst banking service you can use put money in saving account to try to build interest but am charged monthly to use the account and literally drained the money out of my account rather than building interest this bank is nothing but a joke and a scam if you want to build interest just use chime.
• LL

  Laura

  Aug 25, 2026
  5.0
  Best Bank ever
• KK

  KittyKasey

  May 19, 2026
  5.0
  Best customer service ever. Every time I need to talk with someone it is always easy. Kind, attentive, and quick to get me in, rarely ever have to wait.
• DD

  Daniel

  Apr 21, 2026
  1.0
  This is the absolute worst bank. I have an account at this bank with my daughter and wanted to cash a check for $75. After standing in the bank waiting for 10 minutes the teller asked how she could help. I gave the teller my Pa photo Drivers license a credit card in my name as a second form of id. Then she asked for my social security number, my phone number, and a recent transaction on the account. I explained to her that my daughter had gotten this account when she was in college 10 years ago and I’m still on the account with her. I only use the account to cash an occasional check as a convenience when I’m out of state because I have another account of my own with a local bank in Pa. After another 15 minutes going through all the verification she said I have to do my due diligence which I understand but she was going overboard I believe. So then she said she was going to get me the $75 after 5 minutes came back with the bank manager and I explained everything to him for another 5 minutes then he tells me they only have one desk and computer that they can give cash out from but I would have to wait another 15 minutes because another associate was using that computer. So I just left at that point because I had already been there for 45 minutes.