This profile is uncertified and using publicly sourced data
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Business Details
About
Credit Union
Previously Focus First Credit Union until the recent merger with Family First Credit Union in January of 2026. Family First is a full-service financial institution that has been serving the Rochester community for 50 years. With our main headquarters in Penfield, and additional branches in East Rochester, Greece, Henrietta and Webster, we pride ourselves on providing you with the financial solutions you need and excellent member service that you can rely on. Mortgages, interest-bearing checking accounts, new or used vehicle loans, low-rate credit cards, youth accounts and small business services are just a handful of the products we offer.
Location
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.