While we offer many of the same products and services as banks, we’re actually quite different. Simply put, a credit union is a financial institution created to serve a group of people connected by a common bond.
Back in 1971, UFirst FCU started by serving SUNY Plattsburgh’s faculty and staff. That was our original common bond, but over time we’ve grown to serve the communities in Clinton, Essex, and Franklin Counties in New York, plus Essex and Grand Isle Counties in Vermont.
As a not-for-profit, UFirst belongs to its members—not to distant shareholders. Any profits we make go right back to you through better rates, lower fees, and more services.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.