Flagstar Bank

Reviews

• DJ

  Darryl Johnson

  Sep 9, 2026
  1.0
  This is not a safe or productive place for businesses. I decided to try Flagstar because I’d been using a large national bank and I thought I would have a better, smarter service experience with people who care a bit more. During my time banking with them, I found this to be true. But only of the workers inside the bank. I’m not sure what it is like to do personal banking with Flagstar, but if you use them as a business, they do not help you solve problems. They become the problem. My entire time with them, they were an adversary that harmed my business and drug me through months of delays, restrictions, “investigations”, and account closures. -Their apps are slow, unsightly, and cumbersome to use -Their upper management is very slow to respond -Their back office is just as dark and destructive as any big national bank. -Their back office is lacking in reasoning and analysis skills Worst of all: This has been a bank hit bad by fraud and they react with the trauma of a wounded sparrow. Their “fraud management” team is a terrified, irrational panel of hammers desperately trying to make a nail of anything it finds, and with or without evidence they are eager to make a fraudster out of YOU- the customer. I trusted them with my banking in June and they held, froze, investigated, and delayed my money until my accounts were closed in September. There was never any fraud, never any complaints, and never any accusations. Nevertheless, they held my money hostage the entire time under the enduring assumption that I was a criminal. Meanwhile, they made it impossible for me to cover operating expenses. Perhaps if you are an individual who needs a place to deposit their paycheck and withdraw $20 from the ATM every so often, this may be a great place. The tellers were fantastic and welcoming and they remember who you are. I also loved the two bank managers I got to know during my time with them. Both of the managers were smart, capable, and able to understand by company and banking situation with minimal effort. Unfortunately, they are at the mercy of people above them in the company and below them in intellect and compassion. If you are a business, I would seriously think twice about trusting this bank. They are not a “small, local bank that will look you in the eye and work alongside with you to thrive”. They are a hostile, destructive semi-national finance institution reeling in desperation and fear that you are lying in wait to defraud them.
• CM

  Clarymar ma

  Nov 26, 2025
  1.0
  Very unprofessional experience at this branch. I came in to exchange bills, something I’ve done here before in the past with signature & flagstar but was met with sarcasm and laughter from Michelle and Serena when I explained the situation. Instead of helping or showing basic professionalism, Michelle told me, “I guess you won’t be doing business here anymore.” Customer service should be respectful and empathetic. She’s right, I won’t be returning to this branch again. Please avoid Michelle at all cost .
• BR

  Brad Rhodes

  Jan 30, 2025
  5.0
  Last night I called to find an answer to an account from 1985 , when I started the conversation I was upset not knowing what needed to be done, Flagstar aquired Wells Fargo in our area, so while I didn’t handle myself properly, the assistance I received was informative and I figured out what I needed to do . Appreciated the help
• SM

  Shakeida McCullough

  Dec 6, 2024
  1.0
  Absolutely horrible company. Poor customer service. No follow through nor accountability. I wouldn't recommend banking with this company. If I could leave zero stars I would
• MU

  Milos Ubovic

  Jul 3, 2024
  1.0
  We had an incredibly disappointing experience with David McGowan at Flagstar Financing and Leasing. His demeanor was not only unprofessional but also dismissive, giving the impression that deceiving customers was more important to him than providing real help. He mocked us openly and made it clear that he felt no need to engage respectfully. His dishonest practices and blatant disregard for professionalism were appalling. I urge everyone to steer clear of his services. Additionally, he consistently fails to answer phone calls. Complete lack of professionalism and respect. Avoid David McGowan at all costs.

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