Flagstar Bank

Reviews

• TL

  T L

  Sep 5, 2025
  2.0
  I’m very dissatisfied with my recent experience at this branch. I called earlier in the day to ask about doing a wire transfer on my phone. The representative I spoke with (Gina) told me to “try it online,” but never mentioned that if it didn’t work I would need to come into the branch before 2 p.m. for wires. As a result, I showed up at 4 p.m. only to be told they couldn’t process my request. One employee, Tabina, was professional and genuinely tried to help, which I appreciated. But when I later spoke with Gina in person, instead of acknowledging that she could have provided more complete guidance, she chose to argue with me. She even made a snide remark suggesting it was my fault for not calling back, and waved her hand as if to say making another phone call was “not that hard.” That attitude was unprofessional, dismissive, and completely out of place in a customer-facing role. At a bank, customer service should mean providing complete, upfront support and making clients feel valued, not leaving them stranded without critical details and then deflecting responsibility. This experience showed a lack of accountability and basic courtesy, and it left me questioning whether this branch understands what real customer service looks like.
• JN

  Jesse Newman

  Jun 15, 2024
  1.0
  Just rude at the window. I walked into a nearly empty bank, 3 window clerks, 1 seeing a customer. I stepped up to Mohammed’s window, he made eye contact with me, then went back to what he was doing with out a word. I don’t expect anybody to jump to help me immediately if they’re in the middle of something, but not acknowledging a customer seems pretty rude.
• OA

  Oluwatosin Adeyinka

  Nov 2, 2023
  1.0
  Worst branch to ever deal with. I want to open an account and the lady who attended to me was asking my I came to the branch and not anywhere else. I told her I live in Queens and and not too far from this branch, she took all the information she needed and came back to say oh sorry. I’m not convinced you need to open an account with us. And I forgot to mention, it took her forever to come back. I went to another branch and the account was opened in less than 30 minutes. This branch should be closed!!!!
• MM

  Monjur Murshed

  Oct 7, 2017
  5.0
  Great

Frequently Asked Questions About Flagstar Bank