Flagstar Bank

Reviews

• SS

  Shinigami

  Feb 19, 2026
  1.0
  ​The mobile app is a total disaster—constantly crashing or 'under maintenance' when you actually need it. I tried calling the help desk because I was locked out of my account, and the representative was incredibly rude and acted like I was wasting their time. ​A bank in 2026 should have a functioning website and a support team that knows how to troubleshoot. This is the worst customer service I’ve experienced in a decade of banking!
• MM

  Michael Moussaieff

  Jan 2, 2026
  1.0
  Im tired of being rude to staff because it take 30 min to make 1 deposit. Maybe corporate should hurry up with merging with signatures system. The crap i hear coming out of customers mouths while they wait in line because my deposit takes 30 minutes and there's only one, rarely two tellers open
• CX

  capcherry x

  May 2, 2025
  1.0
  The people working at this bank branch seem quite amateurish, and I believe they need further training, not only in business details but also in their approach to work. I am hesitant to refer to them as bankers because, in my opinion, the staff at Flagstar Bank, 75-44 Main St., NY 11367, can be characterized as arbitrary, arrogant, self-righteous, and unprofessional. Please, employees of this branch, take your work seriously, treat your customers with dignity (even potential ones), and elevate your professional standards. The business terms listed on your official website are clear, concise, and readily comprehensible; why then do you misinterpret them and fail to implement them accordingly? Despite highlighting your error in person, you continue to flaunt your ignorance. However, for the same transaction on the same day, your colleagues at the Flagstar Bank Fresh Meadow branch adhered strictly to the official business terms and completed it perfectly. Unfortunately, Flagstar Bank, I was unaware that your business standards were as variable as the weather. In any case, I feel those at 75-44 Main St. might not be deserving of their monthly salary checks due to what I perceive as incompetence and a lackadaisical attitude towards their work. Be aware, other banks in Kew Garden Hills are taking note of your performance. Ultimately, I want to emphasize that this review is based on a true event specific to my experience. In the end, my transaction was successfully completed at the Flagstar Bank 188 Street Fresh Meadow Branch. The whole process was smooth, and the service experience was very satisfactory. Observing the branch manager, supervisor, and banker, it was apparent they all demonstrated exceptionally high business acumen. As a professional, I have great admiration for and commend their professionalism. It is surprising that these two groups of employees work for the same bank. In conclusion, it is not Flagstar Bank in its entirety that is unreliable, but the employees at the Kew Gardens Hills branch that cause frustration. I personally suggest avoiding the Flagstar Bank Kew Gardens Hills Branch and strongly recommend visiting the Flagstar Bank 188 Street Fresh Meadow Branch for your banking needs.
• YA

  Yitzchok Adlerstein

  Feb 1, 2022
  1.0
  Calling it a nightmare would be an understatement. When my mother obm passed away, my sister and I, both listed on several accounts, tried to access our funds, and get into the safe deposit box. We had a death certificate and all necessary ID. We were able to access our funds at a bank across the street in all of a half an hour. Two years later, we have not been able to access our accounts at Queens County. My sister spent many hours and several trips to the bank, which was completely unresponsive. It took hiring an attorney just to get to the safety deposit box. My own visits to the bank and phone calls yielded promises of follow-up, which were never, ever followed up on. I don't live in NY, and now have to hire an attorney to get some service. I have never had a worse experience with a bank in my life

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