Rio Grande Credit Union

Reviews

• IG

  Issac Guttierez

  Sep 1, 2026
  5.0
  I had a great experience working with Lisette . From the very beginning, I felt genuinely heard and understood. They took the time to listen to my questions and concerns, explain everything clearly, and make sure I never felt rushed or overlooked.They were extremely efficient, professional, well-spoken, and knowledgeable throughout the entire process. Their communication and attention to detail really stood out, and I always felt like I was in good hands. They made the loan process feel much less stressful and were there to guide me every step of the way. I truly appreciate the time and effort they put into helping me, and I would absolutely recommend them to anyone looking for a loan officer who is professional, knowledgeable, and genuinely cares about their clients.
• RR

  Rebecca Rodriguez

  Jul 31, 2026
  1.0
  Where do I start with this bank never do they keep any of my records for my file my payments go up cuz I dnt have Insurance hello for six months i do so where did u not see the 2 months between the 6 months I didn't have insurance just to get almost 1200 out of me since day one I have nothing but trouble..instead of helping. Build my credit ya keep finding away to keep getting money out of me.. how many times do i need to send my insurance for ya to keep it on file.. get it together people..I would not send my worse enemy to this bank..
• SM

  Sarah McPherson

  Apr 1, 2026
  1.0
  No one in this location knows anything I spoke with the main branch and they tell me one thing and this branch tells me another. All im trying to do is close my account from a car loan I no longer have and they keep taking payments from my banking account even though I haven't had the car in 3 months but they can sure take the pay off balance and cash the check the next day
• SB

  Shannon Baxter

  Mar 30, 2026
  1.0
  I've never had a bank make giving them money so difficult. We were trying to purchase GAP insurance on a vehicle for my kid and were told they had a $20 service fee to process a debit card because I didn't have an account (she does) or a nine-day hold if I gave them a check. I think I'll stay with my much more friendly credit unions.
• AR

  a rice

  Mar 24, 2026
  1.0
  I went in to deposit money into my account for my automatic payment of car insurance that would be pulled in a few days on Friday. I explained to them I was catching up and would need to pay my car loan( close to 2 weeks late on Monday .) and the money I just deposited would be going to my car insurance not the loan. The attendant never informed me of their policy that restricts your debit card to making any payments while you are in default of your car loan. This impacted my car insurance being declined even though I had enough in my account that I deposited Friday. I have to now find new insurance and have acquired fees because the attendant didnt not know how to inform me of how holds would be put on my card. Iam only two weeks late on my car payment and to have my debit card unable to use because of that should be communicated to clients especially when they explain how they are trying to fix their finances. No advisement on policy or information on how programs can help. I will be going to another branch with more experienced bankers who can ASSIT customers.

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