Rio Grande Credit Union

Reviews

• KM

  kristopher miller

  4 days ago
  1.0
  Whole place is in need of training and manners. Hate doing any business with these people
• CK

  Cara (Keights55)

  Aug 4, 2026
  5.0
  Had such a great experience at RGCU. I had an auto loan and membership for 5 years and no complaints. Employees are super friendly and helpful when I would call or go in with questions. Never had bad customer service. Thank you for being so kind and providing great service!
• CE

  Celeste E

  Jul 28, 2026
  1.0
  Zero stars. If you have a family, and a love one please go get another bank/credit union. If your loved one passes away they do not Honor NMSA 45-3-1201, correctly. My life was drug through the mud just trying to pay my dads debt, to the carpenter union he worked for. This branch was horrible. They refused to let me talk to their legal team, they refused to let me talk to anyone above a branch manager. They continued to tell me I had to file Probate pay court costs for an account that is under 3500. One of the ladies said, "Your lawyer can call me." When I started recording the calls, they would hang up instantly on me. Instead of them admitting they don't know what the Affidavit is, and asking for help from their bosses they write you off and say someone will call you back in 48 hours. Im thankful they did finally give me his funds, however there is still checks under 70 dollars going to my father from closing his other accounts. Now I have to have a Probate account to deposit his funds. I honestly know that my father wasn't very kind, however he did have family and he would not be happy I was treated this poorly. He was not tech savvy and I never gave him my personal information to list me as a beneficiary, so for that I apologize for making it difficult. I did not deserve this treatment. Thank you, and I hope you find a better bank/credit union you trust.
• JO

  Josephine Olguin

  Jul 23, 2026
  1.0
  My husband opened an account in the mid 80s and unfortunately, he passed away a year ago and dealing with RGCU has been a living hell!! I have gone into the branch two times to take the documentation stating that he did pass away!! And now I have no access to make payments on our vehicle without having to call them every month!! Unfortunately/fortunately I will be closing the account and moving it to Nusenda credit union where you actually feel welcomed! I’d prefer to speak to someone without having to hearing dogs barking in the background, not being able to understand the representative. And when I do speak to a representative, they are the most rude people I’ve ever encountered. I myself was in customer service for many years and never spoke to anyone the way they do on the telephone at RGCU
• EL

  Esther Lopez

  Jun 30, 2026
  1.0
  I have been a member of Rio Grande Credit Union for years and the tellers are actually for the most part very nice , I enjoy going to the branch at San Pedro and the one on Lomas because the staff there are very courteous and friendly. Unfortunately the representatives answering the phone at the call center are very rude, unprofessional, and arguementative. Today I called because I did not recognize a transaction that was pending for July 12th, well before I could finish explaining the reason for my call, the female rep interrupted me and said " you have to wait till the 12th before you get those funds, they are not available till then". That was not what my question was, totally did not let me state the reason for my call, then she became arguemantative when I clarified her attitude. And this is just an example, of the MANY TIMES their phone support is NOT OFFERING customer support. They are too in a hurry or they are in the wrong profession.

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