Nusenda Credit Union

Reviews

• KL

  Karla loera

  Sep 3, 2026
  1.0
  Bad service . Didn’t help me the way I needed and left me waiting to see what steps to take next . I asked the lady what I needed to do next and she didn’t say anything or help me out . Wouldn’t recommend coming into this branch as I called Nusenda after coming out and they told me I needed to go into a branch for further steps.
• RF

  Raelyn Francisco

  Aug 3, 2026
  1.0
  Not an actual Bank branch. Basically just a glorified ATM with really patronizing men inside as if you're supposed to know that the building that says it's a bank on the outside is not actually a bank but just an ATM with a butler that has the personality of cigarette ashes
• GM

  Gerald R. McDaniel

  Jul 19, 2026
  5.0
  ⭐⭐⭐⭐⭐ I've been a Nusenda Credit Union member for over 5.5 years, and my experience has consistently been positive. The staff has always been friendly, professional, and willing to take the time to answer questions or help with whatever I need. Whether I've visited a branch or handled things through their online services, the process has been straightforward and efficient. I appreciate that they focus on providing great member service rather than making me feel like just another account number. If you're looking for a local financial institution that values its members and provides excellent customer service, I highly recommend Nusenda Credit Union.
• MJ

  Mist Jo

  Jun 25, 2026
  1.0
  I'm a member here. My job requires me to get proof notarized, I use this bank because notary is free to members. Last month one of the branches conspired to charge me $5 per signature for the upwards of 50 possible signatures a week between my husband and I. When my husband asked if he would need to pay that amount at other branches also, it became apparent that it was only them considering this, saying that they only usually do one here and there and our needs were excessive. They "talked" to the staff at the branch and we all let it go. Although I still feel like they would've stolen from me if I had just accepted what they were saying. This month they allowed multiple deposits to continue into my account that weren't mine, even after I went into the branch and asked that they be stopped so I can figure out if they were mine or not. By then I had already used a small portion of it, not knowing it wasn't mine and stopped when I realized they might not be. I got a call yesterday telling me they figured out who it belonged to. I told them I was working and could talk to them tomorrow but, they would have to work with me since they made a mistake and so did I, not knowing, and they said someone would call me to initiate the process. Then they locked my account down, called it fraud (their mistake) and left me with nothing. And now... I'm going to have to adjust all my deposits for all my jobs and I'll be without pay for over a week and overdrawn $200+ because they're calling their mistake "fraud" . Their mistake. They genuinely don't care about members... I got an "I do apologize" tho! And, as icing on the cake, another deposit was allowed through, today, on Thursday, when I asked them to be stopped on Monday, before any of this happened. Thanks nusenda!
• SE

  sparz e

  Jun 15, 2026
  1.0
  I HATE THEM. I got some work done on our house and unfortunately, the company I used only finances through Nusenda. This account has been the biggest pain in the butt and their customer service doesn't help at all! I told them I worked until 5, their rep kept emailing me to say she needed to talk to me but wouldn't say for what. When I finally called them, she said she just wanted to tell me I was past due on a payment. Duh I know that. I asked her for any help with closing my account balance and she said they don't do that. I hate their app. I hate their customer service. I'm going back to my bank where they help and appreciate me.

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