Nusenda Credit Union

Reviews

• DS

  Dj S

  6 days ago
  1.0
  30 years I've been a Nusenda customer. I have 4 accounts 2 credit cards fully paid off and a few vehicle's NEW and a Mortgage that's getting ready to be payed off and I have Never missed or been late. I Went to one of the smaller locations to dispute a 600$ charge for an Item I didn't recieve in the mail. I went to the post office to check into it. The USPS Tracking number I was given was in another Person's Name and went to some other state so I wasn't able to file a lost package. I gathered the information from the post office. the post master had a picture of the box and label address to Another Man. I called the seller and They Refused to refund my$ and then ghosted me and blocked me from the website and email. So I went to my bank to report the fraud. I spoke to some mid 20 year old person that didn't ask for pictures or the mailing information. He Just asked for the order number which I had, and a description of what happened and a description of what the purchase was that never arrived. He didn't want the USPS TRACKING or pictures or screen shots, Nothing. I thought I would get my money credit back immediately and then after the investigation it would be a slam dunk. WRONG. Long story short I recieved a letter from my bank saying they didn't have enough information and I would not be receiving a credit. Then I went back to the bank to give more information and management said It's not going to make a difference so much time has past. I have THOUSANDS AND THOUSANDS of dollars in 4 different accounts, along with a perfect payment history for over 20 year's on my Home and several Vehicles and the credit cards don't carry a balance. So now that I was treated like trash and I can't trust this bank to keep my money safe and Anyone can just steal my Money and get away with it with No accountability im Dissapointed and this just doesn't seem right. When My Bank doesn't Put any effort on my behalf as the Member to get my money back for something that never was even Mailed to me is wrong, flat-out wrong. Especially In 2026 where everything's electronic and documented. It should be a just a simple reversal. Im seriously Dissapointed with Nusenda.
• JD

  Joe Dillon

  Mar 24, 2026
  1.0
  Horrible bank
• SM

  Sarah Mezzanatto

  Mar 9, 2026
  5.0
  Jesse did a great job helping me open a business account 🔥 thank you Jesse for helping me become bank account official!
• RA

  Reaper22 Actual

  Mar 1, 2026
  1.0
  Approximately 1 to 2 weeks ago, I contacted Nusenda's customer support line to request my account number for online access. Despite providing my name, social security number, previous address, original loan amount, vehicle make and model, VIN, certificate of title number, year financed, email, and date of birth, my request was denied because one of my addresses was deemed "partially incorrect" due to my frequent relocations while serving in the Air Force. In addition, I requested my payoff amount as I am ready to settle my loan, but access to my remaining balance was also denied. After expressing my frustration and waiting on hold for an extended period while the attendant consulted her supervisor, I was finally provided with the payoff amount and allowed to process my payment. To access my account number for online log-in, I was told I need to submit a notarized letter verifying my current address. This requirement is not only unnecessary but incredibly frustrating, especially after I have already provided extensive information and considering there are more efficient and modern methods to verify my identity without causing me further inconvenience.
• JM

  Jon Morrow

  Jan 3, 2026
  5.0
  I went in today on a saturday to pick up a new credit card. The staff was friendly, attentive, and professional. I got there when they first opened, and there was no wait. I was in and out in less than ten minutes. Great experience!

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