PNC Bank

Reviews

• MJ

  Mr Jeepers

  2 days ago
  1.0
  My mother passed away 5 years ago. We had all the surrogate paperwork where basically my brother had the power as if he was my mother to sign cancel and close out anything. My son had a savers account at 16 where they would not allow my brother to sign to appoint a new custodian or even sign to close out the account. They said we had to go to court. Then we get a call a year later oh it can be done come on in, we get there they start all the paperwork send it to the back room and then come out and say oh we apologize we were wrong New Jersey law is 21 where he can get his money we were going off of Pennsylvania's law. A few years past and then they enacted a new rule where if you don't have more than $200 in a checking account they will deduct money. They started to take funds from my son's account. We show up my brother as the surrogate can I add money, no you're not on the account, I'm the father can I add money so it stops, no sorry you are not on the account, can I hand the money to my son being Hazel in the account and can he add the money so money stops getting deducted, no sorry he's not of age yet so they took from over $200 to now it's like $86 left, but he also has a $3,000 CD. Which they kept rolling over without letting us choose to get a higher interest rate CD so they kept rolling it over generically into the low rate as when it was first opened. My son is finally 21 years old now like they said he had to be in order to take his money out. We show up they didn't have time they tell him to come back tomorrow he just comes back to the house now today and tells me he cannot get the money out they have to have him sign some kind of forms with me present and then they have to send it out for around 2 weeks and possibly then we can get the money. PNC Bank has jerked myself my brother and my son around for five freaking years just to get $3,200 out of the bank. I closed my account my brother closed his accounts and I will never ever put a penny in this bank to hold for me because every time a new person is in charge they say something completely different. I am so pissed off it's unbelievable they are literally nibbling at and stealing my son's money and won't give it up.. now you are telling my 21-year-old son I need to show up and sign paperwork for him to be able to get his money. You guys really do not know what you're doing these are the rules and laws of New Jersey from when you have a child's savers account or whatever you want to call it once the child reaches 21. It's also pathetic that at another great banking institution in New Jersey while my brother was the surrogate he was able to walk in sign as he is representing my deceased mother and they released his sons CD account with no problem at all and funds were issued the same day now here I am 5 years later still fighting PNC Bank for my child's money.
• CS

  Christina Sweeney

  Aug 19, 2026
  1.0
  Always a ton of workers, but only 1 working w/ the customers (with lines out the door) and drive thru always closed. Look to stat at least 30 minutes when coming here.
• AM

  Aak Mzk

  Jul 16, 2026
  1.0
  For two years, I’ve been cashing checks at PNC branches without having an account there—checks issued, of course, by a company that does have an account with PNC. I’ve never had a problem doing this before, even when I had more than four checks. Yesterday, when I had six checks, the teller asked for authorization, but his supervisor refused to approve it. She claimed there is a limit of four checks—which isn't entirely true; her approval was all that was needed. She treated us like fraudsters trying to scam the bank. I’m never going to that branch again.
• BS

  barry saide

  Jul 10, 2026
  1.0
  Hate writing this review, as I've been with PNC for 15 years. Had a situation where I needed support from management to understand something with my account. The Branch Supervisor provided little information to solve the issue, and what information was provided was extremely concerning. I was told there was fraud and international charges on my account. I spoke to another Branch Supervisor and someone from Customer Outreach. The initial information provided was incorrect. The information needed by PNC Customer Outreach was entirely different, yet suspect. All my transactions are transparent, I pay my fees, and I pay my taxes on everything I purchase. The entire process felt slimy, and I no longer trust my money there. I have an appointment to close my account on Monday, and I will move it to another bank. No bank representatives should treat someone with such little empathy and care when we're talking about someone's money.
• PB

  Pat Bencivengo

  Jun 30, 2026
  5.0
  Been with them 40 45 years