PNC Bank

Reviews

• WF

  Wyatt Frasier

  Sep 16, 2026
  1.0
  This has got to be one of the worst branches I've ever been to. They customer service is a big fat NEGATIVE ZERO. They need New staff,
• SB

  Shawn Betty

  Sep 15, 2026
  1.0
  This PNC branch has consistently failed to support my business adequately. After establishing my business account, communication ceased once my credit profile was reviewed while I was in the process of building my credit. I made efforts to improve my credit and succeeded in reaching a top-tier status. During a recent visit to deposit funds and seek guidance, I was directed into a pre-approval process that generated an internal score more than 100 points lower than my verified Experian score. Subsequently, the promised follow-up was never conducted, and my call was redirected without explanation. The lack of transparency, consistency, and professionalism demonstrated in this instance renders this branch unsuitable for businesses that prioritize reliable customer service. I advise other business owners to avoid this location and seek a branch that genuinely values and maintains strong business relationships.
• FC

  Fior Collado

  Sep 12, 2026
  5.0
  I had an exceptional experience working with Hector Quinones at PNC Bank. From the very beginning, he demonstrated professionalism, genuine care, and a strong commitment to supporting me as a business owner. Hector took the time to listen, understand my goals, and make me feel valued not only as a customer, but also as an entrepreneur in the community. His leadership, kindness, and dedication to excellent service truly stand out. I am especially grateful for the encouragement and recognition he has shown toward my business, Authentic Style USA. It means so much to work with a banking professional who believes in supporting women in business and local entrepreneurs. Thank you, Hector, for going above and beyond and for representing PNC Bank with excellence. I highly recommend him and the PNC Hackensack team to any business owner looking for knowledgeable, trustworthy, and outstanding service. Fiordaliza Collado CEO, Authentic Style USA
• RW

  Ron Wilkins

  Sep 11, 2026
  5.0
  Hector the manager is the best. Very good experience.
• TD

  Tasheen Davis

  Sep 10, 2026
  5.0
  I’m so happy to have Hector Quinones back to the office it’s such a wonderful location all year things has been running smoothly all my business accounts up to date this is wonderful for our community and ATM has been running smoothly !!!!