PNC Bank

Reviews

• MC

  Marisol Cortes

  4 days ago
  2.0
  I had a 10:00 a.m. appointment and was greeted upon arrival. I was told the wait would be about 10 minutes, but my appointment did not begin until 10:23. The representative told me he needed to find out how he could help me locate a form. Instead, he left to assist another employee with their client. At 10:46, another representative came in and told me he would return shortly because he was still helping someone else. After waiting nearly 45 minutes without receiving assistance, I said I would return another time and left. I understand that delays happen, but appointments should be honored, and customers should not be left waiting while the assigned representative assists someone else. This was a frustrating and disappointing experience.
• EC

  Edin Cekic

  Aug 18, 2026
  1.0
  Laziest and least knowledgeable branch in North Jersey
• FB

  Flowers Bombs

  May 18, 2026
  1.0
  The teller on purpose makes you wait like hell he is a lazy guy..don't go
• FA

  Farag Awies

  May 1, 2026
  5.0
  Excellent customer service
• EO

  Esperanza Maria Ortiz

  Apr 2, 2026
  1.0
  Formal Complaint Regarding Unprofessional Conduct at PNC Bank On the date of my visit, I entered a PNC Bank branch seeking notary services for documentation required by my new employer. I presented a printed document and clearly explained that I needed it notarized as part of my employment onboarding process. The employee José I approached initially refused to notarize the document, stating that he could not do so because it was printed. During our interaction, I repeatedly clarified multiple times that the notarization was required for my new employer. Despite my efforts to communicate clearly, the employee indicated that he could not understand me and claimed I had repeated myself several times without clarity. Furthermore, he repeatedly asked irrelevant questions regarding whether I was renewing a license, which was not related to my request. I clarified that the notarization was for employment purposes connected to a new business, yet he continued to misunderstand or disregard my explanation. Throughout the interaction, the employee displayed a dismissive and unprofessional attitude. His tone and responses were condescending and, at times, made me feel as though I was being spoken to in a disrespectful and demeaning manner. Rather than attempting to de escalate the situation or provide assistance, he responded with unnecessary hostility. This experience was unacceptable. The level of customer service I received fell far below reasonable standards of professionalism. As a result, I no longer feel comfortable conducting business at this branch and intend to withdraw my account. I strongly recommend that this employee receive additional training in customer service, communication, and conflict resolution to prevent similar incidents in the future.