First Interstate Bank

Reviews

• MS

  Mundo Samon

  Jul 5, 2026
  5.0
  Una institución maravillosa con trabajadores maravillosos donde te dan dan una excelente atención y te permiten abrir una cuenta en pocos minutos s institución mucho protocolo, los animos a todos a usar First Interstate Bank
• MM

  Mj Mj

  Aug 23, 2024
  1.0
  Worst customer service ever!!!! It took a so called new employee over 7 minutes to make a quick deposit when drive thru was pretty much empty when I obviously asked if there was a problem with my transaction this guy answered that he was new and that I asked him the same question the day before and to give him time !?!? First off I only make deposits once a month so is it cause we were in south Omaha a predominantly Latino community and this guys thinks all brown people look alike 🤔 !!! And also if others are asking you this question should you be aware that you need further training because a simple 700$ deposit in mostly large bill very easy to count that usually takes most tellers 2-3 minutes takes you almost 10 !
• MM

  Morgan

  Jul 26, 2023
  1.0
  Endless series of clerical errors & impossible to get ahold of. Worst banking experience I've ever encountered.
• IA

  Ice Station Zebra Associates

  Oct 3, 2022
  1.0
  Note that the aggregate score here lumps together reviews from when this location was a Great Western Bank so it's probably artificially high. This is NOT the same bank anymore. Wasn't happy to see Great Western go, and now....well....now I'm REALLY not happy. What is the use to customers of having an app with a check deposit feature if it's just going to hold my checks out of my account ALL WEEKEND. This did not happen with Great Western. I could have held onto them and deposited them Monday morning as I feel like that would have been faster. Not being open on Saturdays and then cutting the open times during the week by an hour, are pretty awful things to do to your customers. You might as well not be open at all, as far as I'm concerned as I'm working during your only business hours. Now, I'm going to be late paying a couple of bills. And I'll pay a fee for having the convenience of being late. After some looking into it - I see that WELLS FARGO owns FIB. I suppose that explains things. Note to everyone - places like First National STILL offer fee-free checking with no minimum balance and the same online features. They even have an account-opening bonus right now which I will take advantage of to recoup the late fees caused by FIB's "fast and convenient" check depositing feature. Closing my account here ASAP and will definitely not consider FIB for small business needs in the future. None of your customers asked for this, but boy, did they get it. Keep in mind you're an unsecured creditor to a bank when you deposit your money. They're charging you fees to make money on your money. Not someone I want to do business with. Ever. Update: This morning I went to deposit another check and see if they could maybe check on the other two checks that the mobile app doesn't want to deposit. She said they don't show up in her system and there is no answer at the main branch when she tried to call. It's 10 am. She said to just wait and come back. NOW, I have to take more time off work to go back to the bank and probably still not have any resolution. Also to test out their honesty, I turned in some change that I had counted first - twice. It was miraculously $10 short. Do you do this to people on purpose? The fees aren't enough and you have to actually steal? Again, don't use FIB. If nothing has happened to you yet, it will.
• JB

  Jacob Barna

  Oct 18, 2017
  4.0
  Adam and Cristina were very helpful and understanding when I called them to complain about some fees. This is why I bank at Great Western; they are big enough to be convenient but they treat you like a person instead of an account number.

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