Liberty First Credit Union

Reviews

• CJ

  C J

  1 day ago
  1.0
  We currently own an investment property and are under contract with buyers using an FHA loan to purchase the home. Liberty First Credit Union was the buyers’ original lender, and throughout the process they appeared to complete all standard first-time homebuyer due diligence. Every major step of the transaction had already been cleared to move forward toward closing. The appraisal came back clean. The inspection came back clean. All required documentation had been completed on both sides. Closing was scheduled for Friday, May 22nd. Then, on May 19th at approximately 11:00 a.m., Liberty First informed the buyers that they would no longer be funding the purchase of the property. After weeks of processing, approvals, and preparation, the buyers were suddenly told, less than 72 hours before closing, that the lender was backing out of the deal. What makes the situation even worse was the complete lack of professionalism and accountability shown in the process. For employees of a financial institution to leave first-time homebuyers with responses along the lines of, “We don’t know what to tell you. We aren’t going to help you,” is unacceptable. These buyers are not investors with multiple properties and backup plans. They are first-time homebuyers who live out of state and had been preparing to move into their new home this week. They now find themselves without housing, without answers, and without the financing they were repeatedly led to believe was secure. As property owners, we will move forward. But the real impact falls on the buyers. The people who should have been experiencing one of the most exciting milestones of their lives, only to be blindsided days before closing with virtually no support or meaningful explanation. This entire situation reflects a serious failure in communication, professionalism, and responsibility. Shame on Liberty First Credit Union for the way these buyers were treated.
• JB

  Jordan Baade

  Apr 18, 2026
  4.0
  My husband and I have been members here for over a decade, myself over 2 decades. I would give 5 stars however, if you need to go on a Saturday, make sure you go EARLY. Regardless of who is in the lines and how long they have been waiting, once the clock hits 12:00pm noon, they shut down. My husband and I were waiting behind a vehicle for almost 10 minutes, it turned 12:00pm, we were thinking that since we were in line before noon they would finish helping those in line. They did not. So, lesson learned, if you need to go on a Saturday, make sure you are there well in advance.
• SW

  Sean Wheat

  Apr 10, 2026
  5.0
  Great folks
• CD

  Christina Dorner

  Dec 22, 2025
  2.0
  just found this place.... there's already another liberty first credit union.... they should have named it "Liberty Second" to avoid confusion
• JC

  Jason Cox

  Dec 11, 2025
  1.0
  Worthless people who enjoy taking everything from people I just lost my home and job because they didn't care