State Employees’ Credit Union

Reviews

• CG

  Charles Griffin

  Sep 14, 2026
  5.0
  Always friendly helpful staff
• TM

  Taylor McGee

  Aug 26, 2026
  1.0
  I had a very disappointing experience with the SECU Town Dr location. I called because I was trying to get important issues sorted out involving my children’s accounts, and instead of helping me or explaining what I needed to do, the representative hung up in my face. That was extremely unprofessional and disrespectful, especially when I was simply trying to get assistance. Experiences like this are exactly why I’ve avoided going to this particular branch. As a member, I expect to be treated with respect and at least given the opportunity to explain my situation and get pointed in the right direction. Customer service needs to be handled much better at this location.
• JT

  Johnna Thatch

  May 22, 2026
  1.0
  I recently visited State Employees’ Credit Union while dealing with a stressful auto loan process following an accident and insurance situation. I had already been pre-qualified through another branch the day before and was advised on the documentation needed to move forward. When I met with Patrick Dang, I explained the situation and provided the paperwork and business card from the representative who had already been assisting me. Unfortunately, I was told he could not proceed without additional documentation. While I understand policies and procedures may vary between branches, I was uncomfortable with the implication that the previous branch may not have “gone by the book.” What truly bothered me, however, was being told that he had reached out to the previous representative and that she responded saying she did not know what I was referring to. Later that day, when I drove to the other branch myself, the representative was extremely confused and informed me she never received or responded to any message regarding my situation. She was very apologetic and reassured me that this had never happened before. Ironically, during our interaction, he jokingly mentioned that it was okay if I left a bad review. At the time, I actually had no intention of doing so. However, after later learning the information I was given was not accurate, I genuinely felt misled. Honesty and transparency are extremely important to me, especially when handling important financial matters during an already stressful situation. I understand not every situation can be approved immediately, but communication and integrity matter just as much as policies do. Hopefully this feedback helps improve consistency and customer experience moving forward.

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