PNC Bank

Reviews

• CL

  Christine Lyons

  May 30, 2026
  5.0
  The gentleman that helped me open up my account was just amazing! They made me feel like I was the only customer in the world, and my troubles were their troubles. I was just really shocked at how warm and inviting they were, it was really impressive! Great job keep up the good work:)
• RK

  Russ Keller

  Feb 4, 2021
  2.0
  Two stars for the polite new employees, just starting out wanting to make a good impression. This review is not a reflection on them, they did the best they could within their confines. While looking for a better bank, we decided to give PNC a try and moved our money to this bank from one across the street, where we were tired of the predatory practices, next to no interest on savings and the ever changing rules on accounts. We tried PNC to find out it's no better. We also noticed that after a 3 month period they started to deduct a $10,00 per month service fee. For those needing to call in, good luck being able to speak to a human being, if able to speak to a human, you will probably be transferred at least twice before speaking to anyone with the authority and information to do anything. Be prepared to spend at least 25 minutes on the phone. If you get tired of the shenanigans, service fees etc, and go in to close your account in person make sure you make an appointment.... : / If we find a decent local bank we'll post back...
• NO

  Nancy L O'Neal

  May 30, 2017
  1.0
  incredibly awful customer service, whether in person or by phone. Multiple visits and problems. Don't do business with this bank, at least with this branch or with the mortgage division. We submitted paperwork to have direct mortgage payments made, verified the correctness with staff at the branch, and still received dunning notices and daily harassing phone calls-- all due to a problem within their system. Finally had to pay off the mortgage to resolve the problem, and even after that, received more dunning notices and for several weeks. Branch staff had no significant ability to help with this problem. On another occasion, waited to deposit a check at the same branch, only to be directed to, then ignored by, senior staff who were training a new window employee, no other customers waiting. Finally just walked out.
• RB

  Rebecca Barry

  Sep 26, 2016
  1.0
  This branch lost all of our financial records.

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