State Employees’ Credit Union

Reviews

• HR

  Heather Robinson

  Jun 16, 2026
  1.0
  To Whom It May Concern, I have been a loyal member of State Employees' Credit Union for many years. Throughout that time, I primarily banked at the Statesville branch, where the staff has always been friendly, professional, and genuinely helpful. No matter the situation, I was always treated with respect and valued as a member. Since I no longer work in that area and now reside in Mountain View, I have visited the Mountain View branch on several occasions. Unfortunately, my experiences there have been the complete opposite. From the moment I walk through the door, I often feel judged and unwelcome. The staff's demeanor comes across as cold, dismissive, and at times outright rude. One particular experience stands out. I had come directly from my horse barn and was wearing boots and jeans and was admittedly a bit dirty from working outside. I needed to withdraw a significant amount of money to pay a contractor. Rather than being treated as a valued member who has multiple accounts, vehicle loans, and a mortgage with SECU, I felt as though I was being looked down upon. I was told, with what seemed like an attitude, that there were limits on the amount I could withdraw. Instead of feeling assisted, I felt judged. As a result, I left and completed my banking elsewhere without issue. What was most disappointing was not the policy itself, but the manner in which I was treated. A person's appearance should never determine the level of respect they receive. Whether someone walks in wearing a business suit or work clothes from a farm, they deserve the same courtesy and professionalism. I have always been proud to do business with SECU and have entrusted the credit union with my accounts, loans, and mortgage. However, the repeated experiences at the Mountain View branch have left me extremely disappointed. Customer service representatives should make members feel welcome and respected, not judged or inferior. I sincerely hope management will address the culture and customer service at this location. A little humility, kindness, and professionalism would go a long way toward improving the experience for members. Sincerely, Heather
• DM

  Doris Mullis

  Jun 12, 2026
  5.0
  Friendly people
• RB

  Robert Baker

  May 19, 2026
  5.0
  Great people
• EE

  Ekelzort ekelzort

  May 17, 2026
  1.0
  They make snide remarks about members as the member is walking away. Very hurtful.