State Employees’ Credit Union

Reviews

• CO

  Casey O'Hara

  Jun 5, 2026
  5.0
  the staff here are friendly and helpful, i've always had a good experience
• KD

  K D

  May 11, 2023
  5.0
  Sean was very helpful, Great customer service.
• JN

  Jalisa Nichelle

  Jul 5, 2018
  1.0
  My call was routed to this branch. I spoke with "Miguel" I believe. If I didn't catch his name correctly, he had a thick Spanish accent and answered the phone on 7/5/18. He did not know procedure as it relates to refunding a NSF. I had the attempted drafter on the line wanting to know the details as to how to accept responsibility for attempting to draft my account in error, and he had no idea; he even went as far as telling me there was no such refund possible (they don't refund NSFs). I never worked in a SECU branch and know for a fact that is not true. Now, there will be two NSFs from the same company and I will be leaving the state for a week tomorrow and will be unable to get try to get my money back until the Tuesday after next. Definitely aggravating because I had the company on the line ready for information as to how to rectify the situation and I ended up getting a person uninformed on a NSF issue. This branch should limit who is able to answer routed 800 number calls if they are not privy to all possible issues.