First National Bank

Reviews

• WW

  Willie Webb

  Mar 24, 2026
  5.0
  They have been very nice to me help me open an account
• JM

  Jeromy Macon

  Mar 23, 2026
  1.0
  I have banked here since 2008, back when this branch was Crescent Bank. I stayed loyal because the tellers, especially Dawn, have always been excellent. That said, my recent experience with management, especially Ally, has been unacceptable. Once my loan was restructured as a secured loan, I had to provide bills of sale for the exact excavator and trailer I was purchasing, which made the matter extremely time-sensitive. Even after I was approved, the funding was delayed multiple times over several days with no urgency and no proactive communication. Because of those delays, the seller backed out and I lost my deposit. What made it worse was Ally’s customer service. Instead of calling me when the funding was delayed, I had to drive to the branch myself to get an update, only to find her outside washing windows because corporate was coming. My question for corporate is simple: would you rather find your branch manager washing windows, or handling time-sensitive financial matters for customers? It got even worse when I returned for another update and Ally stayed in her office, texting the teller instead of speaking to me directly about the loan she was handling. No urgency, no accountability, and no apology. The tellers are great. Management is not. I am closing all of my personal and business accounts and taking my business elsewhere.
• SA

  Shemeaka Allen

  Dec 23, 2025
  5.0
  I have a business account here and I have never had any problems. The staff is always super nice I think we've been banking here since 2019.
• JK

  Jon Klinger

  Dec 20, 2023
  2.0
  Had a free business account and was banking with this location since roughly 2020. Most recently, I've been more active in using this account. When you sign up they tell you 150 transactions a month; that is not in aggregate, and is actually a daily transaction limit of five point of sale transactions. A pre-authorization at a gasoline pump counts as a transaction even if it doesn't go through for whatever reason. I had to be on the phone for over 2 hours to pump gasoline one day. The next day this Branch reached out and said they would put together a plan on a solution and email it to me the following day. After 2 weeks of radio silence the ACH department reached out and tried to sell me on their services. I let them know that I was not interested and I would be looking for a new bank since I hadn't heard from the branch that promised me some form of communication two weeks prior. The branch reached out again and did not apologize for their misstep. They only told me that they would send me another that they would send me an email with the plan. Ultimately, I terminated the phone call because they would not acknowledge my concerns about deviating from the plan that they conveyed without communication.
• MS

  Mark Smith

  Nov 28, 2023
  1.0
  I spent over an hour at this branch going over disputes from fraudulent activity over a period of 4-5 months resulting in about $5k in loss. This was an account with equity from our refinance so we never touched it. Not sure how FNB couldn't have identified this fraud earlier on. Crazy to me. I signed everything and was told it would all be resolved and I would be contacted within 10 days. I never heard anything. Several unreturned phone calls. After another visit to a different branch and several more hours of calls, I am not being told they will not reimburse for anything over 60 days meaning I am out a little over $2k. I would NEVER bank with FNB. If I could leave a public review for the whole company, I would. STAY AWAY!

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