State Employees’ Credit Union

Reviews

• LR

  Lenue Richardson

  Jun 12, 2026
  5.0
  Stephanie Overton was phenomenal!! She helped me out and gave me great insight into more services I could take advantage of as well as help with my business loan. She’s one of the good one and very down to earth. Give her a raise immediately!!
• TJ

  Trinity Jones

  Jun 6, 2026
  1.0
  This was by far the worst SECU branch experience I’ve had, and I’ve been a member for over 12 years. The issues started with a phone call regarding an auto loan that had already been approved. I called because I needed to have my loan check printed. The representative i spoke with (Diana or Barbara) informed me there would be approximately a 45-minute wait and that there was no guarantee I could be seen, but that I was welcome to come in and wait. Based on that information, I decided to make the trip. When I arrived, the same representative immediately told me that I would not be able to be helped that day at 4:00pm. This was frustrating because that information could have been provided during my phone call just minutes earlier. It was around 4:10PM at the time, and I felt my time had been wasted. Barbara was arguing with me and the gentleman had to step in because of her attitude and proceed to tell Barbara “it’s ok ms Barbara” as if she’s the one being mistreated. Thankfully he stepped in, asked me to have a seat, and said they would try to fit me in. His professionalism and willingness to help were greatly appreciated. Within about five minutes, I was called back to meet with a loan officer. Unfortunately, that interaction was equally disappointing. The loan officer seemed unwilling to assist me and appeared to dismiss my request before even reviewing my information. Her attitude came across as unprofessional and unwelcoming. I understand that everyone has demanding jobs and busy days, but customer service matters, especially in a member-focused organization. As a longtime member, I expected to be treated with courtesy and respect. Because of this experience, I will be taking my business to another SECU branch, even if it means driving farther. I value working with employees who are willing to assist members and provide the level of customer service that SECU is known for.
• MW

  Matt Wilson

  Oct 28, 2021
  5.0
  The staff have been helpful when I’ve stopped inside. SECU members can usually get something notarized within 10-15 minutes of walking in without an appointment, which I’ve utilized on several occasions. The ATM is quick and simple to use. I highly recommend their Estate Planning Essentials Program, which includes: Will that may include trust provisions, Durable Power of Attorney (POA), Health Care Power of Attorney (HCPOA), Living Will, and HIPAA Authorization for $325/$425 (married couple).
• DG

  Denaa Griffin

  Aug 11, 2014
  5.0
  My credit union experience will always be one of the most pleasant banking experiences thus far. We used the SECU for car loans, our mortgage as well as our primary banking needs. I've experienced superior and personalized customer service.

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