PNC Bank

Reviews

• TG

  Trish Grant

  Aug 9, 2024
  5.0
  I drive farther to bank at the Boone, NC branch for their superior customer service!! I have banked at PNC from North Carolina to Texas many times and never get the service as they offer on Boone. This branch is a blessing!
• JH

  Jeff Hendley

  Jul 19, 2019
  1.0
  been customer of this bank since 1988, long before it was pnc. have about 8 accounts with them. closed one recently due to fees being charged that i was told no longer would be charged. now, transfered funds via external account and after 4 days, money still not in account. pnc, you are making it very difficult to remain a customer. will be looking into community banking soon.
• IR

  italianmom Russo

  Aug 30, 2017
  1.0
  Worst customer service of any bank I have ever dealt with- We applied for a mortgage and then didn't hear back and were informed weeks later the manager handling our loan had left and nothing was done on our loan at all- today I waited 35 minutes in the drive thru - only to watch other cars pull right up in the closed lane and received immediate attention- never mind the 5 cars that had been waiting- then the teller tells me well you are welcome to come inside- tell me ms rocket scientist how would suggest I get out of line with cars in front and back of me. They are understaffed and poorly trained at every level - they make mistakes on our commercial deposits constantly- last week forgetting to count the cash before they put in the drawer and then had to wait to another manager was back from lunch to count their drawer before they could give me a receipt. Save yourself the headache bank elsewhere
• CE

  Cameron Elliott

  Dec 6, 2016
  5.0
  10/10 bank would recommend to many many friends; great bank. Free checking is lit first off, and every employee I have ever encountered at this bank has been boundlessly helpful. I recently called and spoke to a branch representative named Brett I believe and he could not have been nicer or more eager to help answer my questions, (at one point he even called me brother, love that) so someone give this man a promotion and a raise I mean come on, these are mad times we live in! Shout out Brett and shout out PNC Boone. You guys are the cats pajamas. (Also feel free to "accidentally" put some money in my account at any time, thanks) A very happy customer, Cameron Elliott

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