BankOnline BankingCredit CardsLoan AgencySavings and Loan AssociationATMMoney Transfer ServiceCar Finance and Loan CompanyBill Payment ServiceBoat LoansFirst Interstate Bank
First Interstate Bank in Billings, MT offers a comprehensive suite of personal and business products to take care of your diverse financial needs. Whether you’re a first-time home buyer looking for a mortgage, an established business looking to streamline your payment methods, or someone who is ready to plan your financial future, our local banking experts at the First Interstate Bank Billings Downtown branch will help you reach your goals.
First Interstate Bank is a community banking organization headquartered in Billings, Montana. With nearly 300 locations across our footprint, First Interstate is still run on the same principles as when it was founded by Homer Scott, Sr. in Sheridan, Wyoming in 1968 – to take the best possible care of our customers, our employees, and the places we call home.
Whether you’re buying your first home or improving the one you live in, it’s important to choose a loan that suits your needs. Navigating how to choose that loan can be daunting. The Home Loans experts at First Interstate Bank will help make the process easy and understandable from start to finish.
As a business, the way you’re paying your vendors may be costing you more than you realize. The Payments experts at First Interstate Bank will work with your business to put safe, efficient, easy to use purchasing tools in place that can assist with controlling expenses and cash flow.
Commercial loans can be available for almost any business purpose, including starting a business, operating or expanding a business, or running a large corporation. First Interstate Bank will help you through the commercial loan process to make sure that you get the right loan for your business needs.
From home loans, auto loans and recreational (RV and boat) loans to debt consolidation, home equity loans, and personal lines of credit, First Interstate Bank offers a wide variety of personal loans to suit your financing needs.
With First Interstate’s mobile app, you can check your account and loan balances, keep track of expenses, transfer money between accounts, schedule one-time or recurring payments through Bill Pay, pay people instantly with Popmoney, and more. Bank wherever life takes you—all from the palm of your hand.
Credit cards can be great tools for bringing convenience, value, and financial security to your everyday. First Interstate’s FirstRewards® World Mastercard® offers real-time fraud text alerts, Mastercard Zero Liability, and reward points which can be redeemed for travel or gift cards to your favorite local businesses to, amongst other great features.
Merchant Services is a convenient, cost-effective, and secure payment processing solution allowing your business to accept credit and debit cards. Whether you need payment solutions for in-person or online transactions, integrated terminals, or gift cards, First Interstate can help with a single-source solution for all your payment transactions.
Make all your payments to companies and individuals in one, convenient place. Guarantee on-time payments, track transactions, set payment alerts, and reduce your financial paper trail by eliminating paper checks and even paper statements when you sign up for Bill Pay through First Interstate’s Online Banking.
Home Loans
5 items
Home Loans Section Image
Home Loan Section Description
Home Loans
Home Loan Sub-Title 1
It’s time for your dream home to become your everyday home.
Home Loan Copy 1
Whether buying a home, building new, or refinancing your mortgage, First Interstate offers a variety of home mortgage programs with competitive interest rates. Explore your options and pre-qualify today.
Whether you’re a sole proprietor with an entrepreneurial spirit or a third-generation rancher, our experienced relationship managers have the know-how you need. Let’s take your business to the next level with online banking, merchant services, treasury solutions, business credit cards, business loans, and more.
Whether you need checking, bill pay, basic savings, or retirement solutions, we've got you covered with money management tools right at your fingertips. Here’s to saving, spending, and keeping every day happening.
Do not recommend using if you are a business. Horrible treatment. I am currently looking for a new bank
CW
Clay Wood
May 7, 2026
1.0
Worst bank I have ever dealt with in the past 5 years. I have been a customer for a decade and about 5 years ago, they have tremendously gone down hill. It takes forever to get anything done. You have to have a 800+ credit score for any sort of loan. Management is so absolutely sensitive, im convinced they are provided safe rooms to cry when they cant figure something out or have to deal with a disgruntled customer. Ive dealt with numerous missing payments that I ended up having to eat myself. Ive dealt with accounts being closed out of nowhere. The latest nonsense is there is absolutely no communication to the customer about changes to the company. Especially related to credit cards. They up and sold there cards to a new Elon/Elan whatever they're called, company. Who is even more incompetent then First Interstate, which is impressive. I would a 1000 times over recommend sticking with credit unions over big banks any day. Remember people, they cant survive without us. I will never return as a customer, even though this is who my great grand parents, grand parents, and parents have used. This company is a joke. The only person to actually help me close my account that I had for 8 years, was Bryan Baker. If you happen to find yourself in this terrible institution, at least ask for him. He seems to be the only person to care about customers.
BJ
Brian Jensen
May 5, 2026
5.0
Nice people good bank
JH
John Hardy
Feb 21, 2026
1.0
First Interstate Bank purchased my previous bank, Great Western Bank. Since then it has been frustration after frustration and will be leaving them now.
GWB had free checking for personal and business accounts, FIB does not I'm paying them $25/month for them to loan out my money and not even getting any interest on the money they are using.
The also have overdraft notifications that sometimes work and sometimes don't. I've had to pay overdraft fees several times because the alerts don't come at all or sometimes too late through the app and text. I have money to cover any of these because the one that always gets withdrawn is one I use for shopping and subscriptions so I only put money in as needed in case a credit card gets hacked on a e-commerce store. WheneverI have had an overdraft notice I have transferred money into the account, sometimes they will refund the fee and sometimes they won't. One of those times I actually had to do a stop payment because I had cancelled with a vendor and they charged me for the stop payment, went ahead and made the payment anyway, then charged me an overdraft on top of this because I wouldn't put the money in the account to cover a payment that was supposed to be denied in the first place.
Several times I have gone into the branch to talk to the manager and they said they will take care off this but never do.
Finally, today, I was supposed to have a credit to my account from State Farm for an accident. They said this was the quickest way to get payment sent. SF mentioned that sometimes banks deny debit card credits over $5,000 so they split our payment credits into two credits and suggested we alert the bank that this would be happening.
We did alert the bank today and the payment was sent from State Farm but I just received and email saying that FIB denied the payment, even after they were alerted, and State Farm is going to be mailing us a check. Now instead of waiting the 24 hours for payment, State Farm is going to mail us a check that we will now not receive for a week. The money they were sending was to replace a car that was totaled. Luckily I have enough money to do the down payment and the dealership let us take home the car because we have family there.
This is the most incompetent bank I have ever done business with.
Goodbye FIB!
LP
Leslie Popp
Feb 2, 2026
1.0
I see now why FIB has a low feedback, it's the bad customer service and rude tellers at this bank. I closed my accounts and went elsewhere.
Frequently Asked Questions About First Interstate Bank
What are the regular business hours for First Interstate Bank in Billings, MT?
First Interstate Bank in Billings is open Monday to Thursday from 9:00 AM to 4:00 PM, and Friday from 9:00 AM to 5:00 PM. The bank is closed on Saturdays and Sundays.
Is the First Interstate Bank branch in Billings open on major holidays?
No, the Billings branch is closed on specified holidays including November 11, November 27, and December 25.
Does the First Interstate Bank in Billings offer drive-thru services?
Yes, the Billings branch has a drive-thru service available for customer convenience.
What type of banking products does First Interstate Bank offer?
They offer a wide range of products including personal checking and savings, rewards and credit cards, wealth management, personal and business loans, mortgages, construction loans, merchant services, and payment processing.
Can I use mobile and online banking services with First Interstate Bank?
Yes, First Interstate Bank offers mobile banking, mobile deposit, online banking, online bill pay, and online account opening services.
Is the First Interstate Bank branch in Billings accessible to individuals with disabilities?
Yes, the branch has wheelchair accessible entrances and parking to accommodate customers with disabilities.
What nearby financial services and advisors can I find close to First Interstate Bank in Billings?
Nearby you can find Eide Bailly accounting and financial services, Morgan Stanley Financial Advisors, Kelley McShane Investment Group at RBC Wealth Management, Stifel stock and bond brokers, and UBS Financial Services Inc.
Are there any nearby places to visit for dining when visiting First Interstate Bank in Billings?
Yes, Commons 1882, a restaurant, is located nearby and offers a dining option for customers before or after their banking visit.
Where can I find healthcare or counseling services near First Interstate Bank in Billings?
Nearby healthcare and counseling services include Billings Premium Psychology, Sheryl Mckee Counseling, Walgreens Infusion, and Thriveworks Counseling.
Does First Interstate Bank in Billings require appointments for service?
No, appointments are not required to visit or use services at the First Interstate Bank branch in Billings.
Brand Certified Facts from First Interstate Bank
This information is certified by First Interstate Bank and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 12, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: