Location.com logo
Brand Certified

First Interstate Bank

2.9
(36 reviews)

Business Details

401 N 31st St, Billings, MT
59101, United States
(406) 255-5000
https://locations.firstinterstatebank.com/mt/billings/401-n-31st-st.html

About

BankOnline BankingCredit CardsLoan AgencySavings and Loan AssociationATMMoney Transfer ServiceCar Finance and Loan CompanyBill Payment ServiceBoat LoansFirst Interstate Bank
First Interstate Bank in Billings, MT offers a comprehensive suite of personal and business products to take care of your diverse financial needs. Whether you’re a first-time home buyer looking for a mortgage, an established business looking to streamline your payment methods, or someone who is ready to plan your financial future, our local banking experts at the First Interstate Bank Billings Downtown branch will help you reach your goals. First Interstate Bank is a community banking organization headquartered in Billings, Montana. With nearly 300 locations across our footprint, First Interstate is still run on the same principles as when it was founded by Homer Scott, Sr. in Sheridan, Wyoming in 1968 – to take the best possible care of our customers, our employees, and the places we call home.

Details

  • Requires appointmentNot available
  • Drive-throughAvailable
  • Wheelchair accessible entranceAvailable

Location

First Interstate Bank
401 N 31st St, Billings, MT
59101, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
2/16/20269:00 AM - 5:00 PM
5/25/20269:00 AM - 5:00 PM
6/19/20269:00 AM - 5:00 PM
7/4/2026Closed
9/7/20269:00 AM - 5:00 PM
10/12/20269:00 AM - 5:00 PM
11/11/20269:00 AM - 5:00 PM
11/26/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM

Products & Services

5 lists · 23 items

Explore offerings from First Interstate Bank on 401 N 31st St in Billings, with popular featured products available at this location.

Featured Products

4 items

Featured Products

4 items

Home Loans

5 items

Home Loans Section Image
Home Loans Section Image
Home Loan Section Description

Home Loans

Home Loan Sub-Title 1

It’s time for your dream home to become your everyday home.

Home Loan Copy 1

Whether buying a home, building new, or refinancing your mortgage, First Interstate offers a variety of home mortgage programs with competitive interest rates. Explore your options and pre-qualify today.

Business Banking

5 items

Business Banking Image
Business Banking Image
Business Banking Section Description

Business Banking

Business Banking Sub-Title 1

Run your business like a boss.

Business Banking Copy 1

Whether you’re a sole proprietor with an entrepreneurial spirit or a third-generation rancher, our experienced relationship managers have the know-how you need. Let’s take your business to the next level with online banking, merchant services, treasury solutions, business credit cards, business loans, and more.

Personal Banking

5 items

Personal Banking Section Image
Personal Banking Section Image
Personal Banking Section Description

Personal Banking

Personal Banking Sub-Title 1

On-the-go banking for an on-the-go life

Personal Banking Copy 1

Whether you need checking, bill pay, basic savings, or retirement solutions, we've got you covered with money management tools right at your fingertips. Here’s to saving, spending, and keeping every day happening.

Reviews

2.9
36 reviews
5 stars
15
4 stars
1
3 stars
2
2 stars
2
1 star
16
  • JF
    jason fallis
    Jun 20, 2026
    1.0
    Do not recommend using if you are a business. Horrible treatment. I am currently looking for a new bank
  • CW
    Clay Wood
    May 7, 2026
    1.0
    Worst bank I have ever dealt with in the past 5 years. I have been a customer for a decade and about 5 years ago, they have tremendously gone down hill. It takes forever to get anything done. You have to have a 800+ credit score for any sort of loan. Management is so absolutely sensitive, im convinced they are provided safe rooms to cry when they cant figure something out or have to deal with a disgruntled customer. Ive dealt with numerous missing payments that I ended up having to eat myself. Ive dealt with accounts being closed out of nowhere. The latest nonsense is there is absolutely no communication to the customer about changes to the company. Especially related to credit cards. They up and sold there cards to a new Elon/Elan whatever they're called, company. Who is even more incompetent then First Interstate, which is impressive. I would a 1000 times over recommend sticking with credit unions over big banks any day. Remember people, they cant survive without us. I will never return as a customer, even though this is who my great grand parents, grand parents, and parents have used. This company is a joke. The only person to actually help me close my account that I had for 8 years, was Bryan Baker. If you happen to find yourself in this terrible institution, at least ask for him. He seems to be the only person to care about customers.
  • BJ
    Brian Jensen
    May 5, 2026
    5.0
    Nice people good bank
  • JH
    John Hardy
    Feb 21, 2026
    1.0
    First Interstate Bank purchased my previous bank, Great Western Bank. Since then it has been frustration after frustration and will be leaving them now. GWB had free checking for personal and business accounts, FIB does not I'm paying them $25/month for them to loan out my money and not even getting any interest on the money they are using. The also have overdraft notifications that sometimes work and sometimes don't. I've had to pay overdraft fees several times because the alerts don't come at all or sometimes too late through the app and text. I have money to cover any of these because the one that always gets withdrawn is one I use for shopping and subscriptions so I only put money in as needed in case a credit card gets hacked on a e-commerce store. WheneverI have had an overdraft notice I have transferred money into the account, sometimes they will refund the fee and sometimes they won't. One of those times I actually had to do a stop payment because I had cancelled with a vendor and they charged me for the stop payment, went ahead and made the payment anyway, then charged me an overdraft on top of this because I wouldn't put the money in the account to cover a payment that was supposed to be denied in the first place. Several times I have gone into the branch to talk to the manager and they said they will take care off this but never do. Finally, today, I was supposed to have a credit to my account from State Farm for an accident. They said this was the quickest way to get payment sent. SF mentioned that sometimes banks deny debit card credits over $5,000 so they split our payment credits into two credits and suggested we alert the bank that this would be happening. We did alert the bank today and the payment was sent from State Farm but I just received and email saying that FIB denied the payment, even after they were alerted, and State Farm is going to be mailing us a check. Now instead of waiting the 24 hours for payment, State Farm is going to mail us a check that we will now not receive for a week. The money they were sending was to replace a car that was totaled. Luckily I have enough money to do the down payment and the dealership let us take home the car because we have family there. This is the most incompetent bank I have ever done business with. Goodbye FIB!
  • LP
    Leslie Popp
    Feb 2, 2026
    1.0
    I see now why FIB has a low feedback, it's the bad customer service and rude tellers at this bank. I closed my accounts and went elsewhere.

Frequently Asked Questions About First Interstate Bank

What are the regular business hours for First Interstate Bank in Billings, MT?

First Interstate Bank in Billings is open Monday to Thursday from 9:00 AM to 4:00 PM, and Friday from 9:00 AM to 5:00 PM. The bank is closed on Saturdays and Sundays.

Is the First Interstate Bank branch in Billings open on major holidays?

No, the Billings branch is closed on specified holidays including November 11, November 27, and December 25.

Brand Certified Facts from First Interstate Bank

This information is certified by First Interstate Bank and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 12, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: