PNC Bank

Reviews

• TT

  Terry Timpf

  Aug 21, 2026
  1.0
  I've been banking with PNC for over 50 years now, since it was Bank of Commerce. Im sorry to say this branch is terrible. They are understaffed, unfriendly and seriously need a overhaul. I started with them when they opened a branch on Hall road. Then I moved to Monroe and banked at the branch on Telegraph road. The best branch ever! Everyone there was so friendly, called you by your first name, were gracious and caring. We so miss that branch and it's people. They treated you as friends not just another customer. Every time I walked into that bank the manager would wave to me. The tellers were friendly and always happy to see you. In Richmond they're like understaffed robots. Corporate and its rules have changed also and not for the better. Maybe that's the reason for employee attitudes. It's so sad to see.
• BK

  betg Knigjt

  Aug 14, 2026
  1.0
  Slowest bank ever! Just trying to close an account I've been here an hour. Lots of people in offices. No one to serve me. They offered me a water but there's no bathroom.
• DV

  Daniel VanDeKerkhove

  Dec 29, 2025
  1.0
  Just left there. Really unenjoyable experience - which is unfortunate, because their site is actually quite spacious and charming, in a nice old building right in downtown. The teller was terrible though, sorry not sorry. She was cold and to the point, and seeming to take glee in inconveniencing me as ever turn (asking for ID, debit card, refusing to offer pennies in any amount beyond $5 [which I suppose I can understand, because of the discontinuation, fine] and seemingly arbitrarily refusing to give nickels in an amount beyond $10). Also refusing to place any orders for any money at all in any amount -- that struck me as odd, and just seemed like she was 'sticking it to me' as she seemed to perceive me as an annoying customer from the moment I walked in, rather than any branch policy. No smiles, no casual talk that makes a customer feel welcomed. ... Really cold and deflating experience - far different than I've received from their New Haven and now Chesterfield location. I'm not sure if it was the same teller or not, but my wife spoke of a similar unwelcomed experience at that same Richmond branch a few days ago, too... Their management should really have a sit-down with that employee. Yuck. *Note: the older lady who greeted me at the door was very kind. This branch needs more personalities like her and less of the personalities like the teller. *To any management reading this, I'd appreciate a call to discuss. I'm sure you've got my number on-file; I've been a client for a decade and a half or so...(Not sure how much longer, after This experience!)