PNC Bank

Reviews

• LW

  Latoya Williams

  Jun 29, 2026
  1.0
  I came in 1hour and 20 minutes til close, 4:40pm and they closed at 6 and I wanted to remove a joint owner of my account. My husband arrived about 5 minutes after me. They told me that the banker was getting ready to leave. As I was expressing my importance of removing the joint owner off my account, another banker took someone else in their office! They told me for safety reasons, they couldn't have me in office with only three people working there as I was proceeding to leave, one of the bankers went in the office with another customer. I'm not sure why I wasn't offered the office to the banker first seeing as though I was there first. I thought it was first come first serve basis if you dont have an appointment. This bank has no customer service and no empathy for their members that have been there for years.For this reason, only I will be closing my account with P.N.C and finding another place to bank
• CE

  Chris English

  Mar 27, 2024
  1.0
  I banked with Macatawa in west Michigan for 10 years, they were always phenomenal. Unfortunately moving to east Michigan forced me into a new bank... PNC... Issues 1: I chose PNC last year because I needed to be able to do cash advances. My company reimburses me through a corporate credit card for my frequent work related travel. For several months I used my corporate credit card for cash advances. I walked in to perform the same cash advance I had been doing for several months however, suddenly PNC has a policy that has been in place for 2 years not allowing a cash advance from a credit card. Issue 2: Never in my life have I been required to filled out a deposit/withdrawal slip. At my previous bank the teller would fill it out and you would be in and out within a minute. At PNC there is a whole process to get a slip filled out. You are forced to talk to a lady prior to the teller that seems to purposely be unbelievably slow. Issue 3: I have excellent credit, never missed a payment, and I was approved for an absurd 11% loan. Since I'm not stupid enough to accept that I chose to pay cash.
• SB

  Sean Bamrick

  Mar 6, 2024
  5.0
  Great service today. Simple change order. Very positive attitude.
• SS

  Staci Schaeffer

  Feb 25, 2023
  1.0
  I asked the manager Ms. M to help me. She did help problem solve and then I never heard back from her. PNC made a banking error and when discovered. She ended the phone conversation and never called me back. PNC employee did NOT place a stop payment as requested….This error occurred 2x. I was hoping my local branch could advocate…but this is not the place to help Out!