Sturgis Bank joined the Niles community in 2022, continuing our growth in Berrien County after a warm response to our St. Joseph - downtown Banking Center. Before opening, we updated the space to create a modern, welcoming place to serve customers.
The Niles Banking Center is led by Branch Manager, Kylee Brady, who specializes in consumer lending and financial literacy. VP, Commercial Lender, Patrick Swem also serves business customers across Berrien County from this location. The team can help with everyday banking, account support, and loan questions, with a convenient drive-through and ATM available.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.