PNC Bank

Reviews

• HC

  Hayley Carson

  2 days ago
  5.0
  I opened my 2nd account there today. Taylor is a new specialist, but is very skilled in the art of working woth the public. She was prompt and detail oriented. She made a mundane task enjoyable and i think PNC is lucky to have her. Shout out to Betty as well. She's an OG and my boyfriend and I always see her when she has the availability. The entire staff is always welcoming and quick about their work. Yet another reason I choose to bank with PNC!
• AH

  Alex H

  Apr 15, 2026
  1.0
  Appointment times are not honored or even in the "system" which there are apparently two of? Have to wait well passed the appointment time as some credit card spiel is given to the person ahead. Meanwhile there are people who could assist me but they are busy looking busy. Im done. Dont bother responding.
• AG

  Allie G

  Apr 1, 2026
  1.0
  Don't die and leave anyone as a "beneficiary" here. Grandparents have been dead since 2020 and 2021, and had the death certificates brought in at their respective dates. My mom was just trying to close the account, as she has cancer and may not be around too much longer. This bank will NOT let her do that. Has to bring all the things in AGAIN. Avoid this bank.
• JK

  Jake Kelly

  Mar 13, 2026
  2.0
  Tellers are very polite and helpful, unfortunately the managers and other office workers are completely useless. There are always 4 people standing around with their arms crossed while 1 or 2 tellers deal with 10 customers. Wait times at this bank are outrageous, I highly suggest using any other bank if you value your time.
• RR

  Rick

  Jan 22, 2026
  1.0
  If 0 stars was an option. Customer service is ridiculous, treated like im a criminal. Deposited a retirement check from the State of WV and they flagged it fraudulent for no reason or no reason has ever been explained. Fraud Department is unknown due to fact tried calling it to resolve the issue numerous times and never been able to speak to anyone left numerous voice messages no return calls made had this branch escalate this inorder to resolve but yet no one has a number to call and speak with anyone , they say you have to wait another 24-48 hours then someone will call you. I was also told by a bank manager she doesn't have a number to their fraud Department. Really . Holding my deposit hostage and willing to offer absolute 0 help resolving this matter. O wait they say customers are of all importance. Yep they proved that

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