Members First Credit Union

Reviews

• MM

  Madhouse Miniatures

  Apr 24, 2026
  1.0
  Called about a new vehicle loan and got constantly interrupted and talked over by Becky Cruz. I did get a DocuSign but considering the fact she was barely listening I didn't bother with it. I'll finance it through Ford instead. Sure, interest will be higher, but at least Ford wants my business.
• RZ

  R Z

  Feb 18, 2026
  1.0
  Go anywhere else
• CM

  Collin M

  Nov 30, 2023
  5.0
  I FOUND A W QUARTER IN COIN ROLL HUNTING 😃
• GC

  Gabriel Merchant (Cyanidas)

  Oct 19, 2023
  5.0
  So, I'm not shy when it comes to providing negative feedback online, and I'm really confused about the rating on here? I've been with this office twice, once as a teen with a savings account, and now as an adult with a joint account I share with my fiance. I've never once had any unforgivable issues with them, in getting my paperwork, any account updates, expensive loan approvals, so on. I've only had one rude person when I was a teenager, and I think they Might have one rude receptionist now, but honestly, take that with a grain of salt because I nor my fiance ever really have to deal with them. There are some system bugs, but every company suffers those, and if it's ever cost us money then we've always been reimbursed. Every bank you deal with will have difficulties in staffing and programming/wiring, and every loan approval needs red tape. We're poor too, we live in government housing, and we'll never be off medicaid - I know how it is and they know how it is for us, too. They just can't give away that money. The issues we've had are typically minor, and we've only had two major problems but they get resolved (at maximum) within a few weeks. At minimum, within the hour. The staff when they talk to us are always matter-of-fact and honest, and they know their policies and abilities as tellers very well! They're kind and share insider detail on their business model with us unprompted, which is always helpful. As young adults who aren't super familiar with the industry, they're well- informed and quite generous! We know enough to know when we're being taken advantage of, or being led on, and we've never really felt that way here. I think if you ever have anyone being rude to you, it may be because they deal with crowds of people who's money is on the line, and who are (VERY understandably) so concerned with being taken advantage of that it turns into aggression. Even if you're an optimist like me, dealing with wave after wave of angry, confused, frustrated, and scared people really takes a toll on you. They're people, too. I like that they're not afraid of being human, at least around us, cuz last time I went in they were laughing and playing between tasks - not in the lazy way, in the way that made for a nice atmosphere. It felt real, not robotic. If you prefer your bank not look or sound human, then don't go through a credit union. My silly and petty salt aside, I don't blame the other negative ratings. People who are in desperate need will say and do anything to vent their frustrations, and who knows, maybe they did have a bad time. I won't discredit them! I just don't see what they see. I'd give this place a chance if you're living in the area for a while.

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