PNC Bank

Reviews

• LP

  Larry Pittman

  Sep 18, 2026
  5.0
  Been a PNC customer over 40 years love banking with a
• NS

  Nick Singleton

  May 8, 2026
  1.0
  PNC by far has the worst most inconsistent customer service I have ever witnessed by a financial institution. A secondary signer on a business account and can never call customer care or set up online banking. Every interaction feels like the customer is a criminal and they honestly mind as well save the company money and replace the humans with AI. Im sure with AI I would potentially get more personable service.
• MS

  Mark Scott

  May 1, 2024
  1.0
  I live in Portland, MI. Now and this is the Branch I have always went to. On 5/1/24 around 2:00 p.m. I walked in and noticed there was no one that I had ever seen before? They only had one teller working the drive-thru which was backed up and only one teller working the front counter which was at least three to four people backed up also!!! It looked like they only had 3 other employees 2 in a office helping one couple? And one tucked away in the back room somewhere?After waiting for the two people ahead of me 15 minutes later I got up to the teller and asked to deposit my rolled change which she did without any problem. Then I asked for a small stack of penny rolls because I had run out? She handed me two individual penny rolls? I asked if I could have at least 10 of which she got up and pulled some out of another drawer and started counting each one while there was three to four people waiting behind me in line? (What an IDIOT) I then said out loud, "It doesn't matter how many? Just a small amount it can be 8, 11, 12 I don't care?" Trying not to hold up the line with my request!!! I then asked if I could get a document notarized and she said that there was NO ONE available to do it, that I would have to schedule an appointment later in the afternoon? I explained to her that I live almost 30 miles away and that was not an option? I asked about the other branch just down the street on Waverly road and Saginaw highway and she stated that that branch had closed????? WOW!!! It is clear to me that PNC Bank is going down the drain fast!!!! Being frustrated I turn to walk out and said our loud, This bank has really gone downhill and the service here "stinks" and is "Very Bad!!!! I then proceeded to head back home and stopped at a bank in Grand ledge who had three to four tellers working and notarized my document right there at the teller's window! As soon as my checks run out from PNC Bank I plan on closing my account and transferring it to this new bank! So if you bank at PNC I would suggest you look seriously for another institution A.S.A.P.!!!!!!!!
• EE

  Eric Ellis

  Apr 13, 2021
  5.0
  Had an excellent experience at this branch on a busy day. Was attempting to use a promotional offer on my credit card and the bank manager was very helpful to both myself and the teller in figuring out how to get cash in hand for me that day.
• AS

  Amy Stolz

  Mar 30, 2021
  5.0
  PNC has really surprised me, they have been awesome!! But this branch has really gone above and beyond in customer service. Justin has been so extremely helpful and always there to help out with any questions or problems. Lucky we walked into this one!! Thank you!!