Flagstar Bank

Reviews

• HZ

  H Z

  Jan 20, 2026
  1.0
  I am writing to express dissatisfaction with my experience at the Kercheval Flagstar location. I have never previously banked with Flagstar Bank. I received a promotional flyer via mail and decided to open an account. The flyer offered a $500 bonus when opening an Elite checking account and establishing a minimum balance of $1,000. I called the bank to discuss the flyer. Nova was wonderful. She answered all my questions. I set up an appointment and opened the account. During this encounter, I had the flyer in hand. She walked me through the steps. We read the flyer items one by one, ensuring I met each requirement. During this meeting, I was offered and took advantage of a premium CD rate, which was a perk listed on the flyer for Elite checking account members. Fast forward months later. I appreciated the call informing me that the CD had matured, I was offered the option to transfer the monies into my personal account, which I did while I considered opening another CD. In November, I called to inquire as to why I did not receive my promotional money. The young man I spoke with stated he could not understand why I had not received it either. He escalated the issue to management. I then received a call from a manager who explained that I would not receive the money. He stated I had not met all the requirements. I explained that according to the flyer requirements, I did. I further shared that a Flagstar Bank employee walked me through the process when I initially opened the account. I asked Joseph how it was possible that I did not meet the requirements when it was the Flagstar staff who assisted with opening the account. I received no explanation that justified the bank's decision. It left me wondering how I could receive the premium CD rate if I indeed was not meeting the requirements of the flyer. Flagstar Bank not only generated money on my deposits via financial intermediation but also profited via net interest margin (NIM). I held up my end of the agreement. Flagstar Bank failed to honor theirs. It is extremely disappointing, not to mention a bad business practice. I had considered opening another CD with Flagstar. After this experience, I have decided to close my accounts with Flagstar and transfer my money to another financial institution. I have always been a loyal credit union member and never established a relationship with traditional banks. This experience solidifies my decision to continue partnering with only credit unions. Moving forward, I will definitely share my experience with family and friends and urge them to reconsider a relationship with Flagstar Bank. Shame on you, Flagstar.
• RB

  rob bujanjr

  Apr 2, 2025
  5.0
  The staff at this branch are the nicest and most helpful people I’ve ever banked with. I normally don’t look at a bank as being local, and normally would bank at any branch. But Matt M is one of the nicest people to bank with. He goes above and beyond and is highly recommend this branch to anyone looking to be tested as a customer, and not a number.
• KK

  Katrina

  Nov 20, 2024
  1.0
  I was here on 11/20 around 4pm to make a withdrawal and the young woman that sits towards the back did not greet me when I sat down and once she went to get my money I saw her go into someone's office with the money in her hand and ask them something and say "I never saw this before" then went and called a number on the phone and told them my account number then proceeded to ask me did I sell something, like she thought she was gonna catch me doing fraud, first of all why are you worried about where I got money from, second no one has ever asked where I got money from just from making a withdrawal she's acting like I had a fake check, completely inappropriate when she could've simply asked me and I would've simply told her if I felt like it because its not your business! please get better customer service skills.
• CA

  Crystal Addison-Smith

  Sep 4, 2021
  5.0
  Excellent customer service
• DF

  David Fultz

  Sep 13, 2017
  5.0
  This is the best locations you can go to for one of the best banks. All of the people that work here are nice and an awesome bunch of bankers. Always great service here

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