PNC Bank

Reviews

• SZ

  S Zacharko

  Feb 27, 2024
  4.0
  Very helpful staff. I opened a new account. This location has no tellers. There's an ATM inside and a drive up ATM outside
• SG

  sheri guerrero

  Apr 26, 2021
  1.0
  This bank is a joke! Hope they do away with it soon. Go to a credit union, they value their customers and don't treat you as an inconvenience.
• CN

  Carolina Nascimento

  Mar 26, 2019
  1.0
  I've never been so disrespected or offended in my life by anyone or any business. Not only will I never bank here, but I will also be going out of my way to dissuade anyone from ever banking with PNC after how my friend and I were treated at PNC at this location in Bay City. My friend's husband passed away in a tragic car accident a few days ago, and a GoFundMe was being prepared, and my friend has no checking account so we ran to PNC before closing, about 15 minutes before close to ask if they could accommodate us because it was urgent and frankly an emergency because she was low on funds. My friend has a 4-year-old son and is pregnant with her second. We told the banker about our situation, but he refused to help. He wasn't explaining why, and it came off like he didn't want to versus he couldn't. I got heated and explained the situation and asked if he could please make an exception this one time but he said there was nothing he could do and to come back in the morning. I was very upset and asked him why he couldn't help us, and the tellers overhearing the situation began laughing at me and my friend. I turned and asked, "Are you really laughing at me?" I was holding back tears, and they replied, "Yes, we are laughing at how you're acting." I was stunned, disgusted, and disturbed. The banker, not coming to our defense in any way, showing no remorse, sympathy or even a shimmer of condolences hands her a PNC pen and says coldly, "You can do it yourself online if you want or come back in the morning." I called PNC customer service to file a complaint and they explained to us that at 5 pm the system shuts down, and they wouldn't be able to complete the opening the checking account anyway. Finally! This is an explanation I could understand and work with, but that is not what the banker or the laughing tellers said whatsoever. It was a basic checking account and it was an emergency. The least the banker could have done is offered a sensible explanation to us rather than treat us like we were lying or inconveniencing him. It was a horrible feeling, and I felt so bad for my friend who just lost her husband. I've never been treated like this at any establishment in my entire life. Stay away from these heartless and unprofessional people, and go to Chase or even better yet, a community bank.

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