Freedom Federal Credit Union

Reviews

• CA

  Cynthia A. Ansah

  Jul 24, 2026
  5.0
  FFCU gave me an amazing experience when I first reached out to open a business account with them. Ryan was very pleasant and helpful to me from the very first meeting with him. Very exceptional customer care, friendly, nice, great communication and he even extended other helpful information for my new business. Very grateful for those informations Ryan, appreciate so much. And at the branch, I had another exceptional customer service by the branch manager, Rhonda. She was super nice, friendly and helpful as well. My overall experience with both Ryan and Rhonda at FFCU was just simply amazing and I’m here to stay and definitely grow my business with FFCU. Thank you all!!
• NF

  Natalie Fauntleroy

  Apr 27, 2026
  1.0
  This has been one of the most frustrating banking experiences i've ever had. My transistion from Atlantic Financial to Freedom Federal has been an absolute nightmare. it's painfully obvious that staff are not properly trained on the new banking system, because every time I reach out, I get inconsistent, incomplete and half-informed answers, No one seems to know what's going on, which has made this process unnecessarily stressful and time-consuming. I'm actively researching other banks that offer better products, better service and staff who are actually prepared to help their customers. As a customer, this level of confusion and lack of support is unacceptable. Banking should feel secure, organized and reliable not stressful and uncertain.
• CB

  Cassandra Baytops

  Jan 10, 2026
  1.0
  No shared banking 😡😡 😡😡😡😡😡
• PA

  Patricia ann

  Jan 7, 2026
  1.0
  They Keep you on, hold for over an hour.They never know what's going on with your account poor telephone service. Will not be staying with them they have had 2 years to merge I'm on hold now will be hanging up!
• EC

  Ellen Chambers

  Jan 3, 2026
  5.0
  Why so far, should be a branch in the city