First National Bank

Reviews

• DD

  Dan

  Sep 22, 2025
  5.0
  If you are having trouble at other FNB locations give this one a try, Angie the assistant manager and her team seemed to have turned this one around.
• SV

  Shahan Vohra

  Jul 17, 2023
  5.0
  Big Shout out to Anjani Pachai- Jaigobin (Angie), She is great banker, Great customer oriented approach, If google have option of 10000 star rating she deserves it, She is helping me in HELOC and lots of other financial wellness she have made me aware. Effective and immediate in response and very great in explaining financial terms, in easy and understandable to person with zero finches background.
• NW

  Nathaniel Wong

  Jan 20, 2021
  5.0
  I dealt with this bank and branch a few times. A gentleman named Pablo was very helpful and fixed an issue I had quickly and followed back to call me to confirm everything was okay. I appreciate his help.
• LC

  Lindsey Colferai

  Dec 30, 2020
  1.0
  terrible customer service. tried closing my grandmother’s estate and with the lack of internal communication, the request was not received, which caused 7 overdraft charges. insane. Less than 24 hours after my grandmother died, I had to come back in and pay $37. so happy we moved to PNC.
• JR

  Janet Robinson

  May 4, 2020
  1.0
  Worst customer service experience and on going wish I could give less than one star! Through this pandemic ... they have not help ! Was trying to help my mother do an IRA ROLLER OVER REQUEST SPOKE TO MANY REPRESENTATIVES.. THROUGH CALL CENTER ORGINALLY WAS ON HOLD FOR 2 HRS AND CHANGE FOR SOMEONE TO TELL ME THE BRANCH WILL CALL ME THE NEXT DAY !. NO ONE CALLED ME I DECIDED TO PUT A REQUEST THROUGH THE OTHER FINANCIAL INSTITUTION AND THEN CALLED THE BRANCH TO PROCESS THE TRANSACTION AND THEY STATED THEY CANT HELP BECAUSE I PUT THE REQUEST THROUGH THE NEW FINANCIAL INSTITUTION.. THE NEW INSTITUTION SENT MANY REQUESTS ON MY BEHALF AND SINCE THE PROCESS HAD NOT BEEN DONE I DECIDED TO CALL THE BRANCH AND EANTED THERE HELP WOTH THE NATTER . THEY STATED MANY TIME THEY CAN NO LONGER HELP ME .. MY IRA CD MATURED AND SINCEI WANT TO STAY HOME AND SAFE .. I end up having to go to the germantown drive though were they stated I had to pay penalties of 250 or more.. and stated the person that answered the phone no longer works there .. I decided to call the branch and the person that picked up was the representative who had assisted us the entire time ... lying Representative then they stated I had to speak to the branch manager and I called gaithersburg and they hung up on me. Then I called again and they placed me on hold for 15 min and no response

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