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Reviews
3.4
17 reviews
5 stars
8
4 stars
2
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1
2 stars0
1 star
6
ES
Emma Sarsfield
Aug 13, 2026
1.0
First of all, every single time I go in here everyone is so rude and even if I’m the only person there, I’m there waiting for at least 10 minutes. I went in today 8/13 to make a cash deposit and it shorted me $60. Not only that, but it ate my card and when I received it back it was completely scratched up. Do not go here, the ATM steals your money.
PA
Patch A-roni
Jun 23, 2023
1.0
Bank elsewhere! Their ATM EATS Deposits & their response with no evidence the deposit was made (this is the 2nd time). Find another bank that cares when this happens. My check one of almost 20 was "eaten" by an ATM and they said they have no evidence the checks were deposited. Avoid this bank who does NOT take accountability for it's mismanaged ATMs putting your money and deposits at risk. Left a message for the manager who has not returned my call. Other banks care PNC at this branch anyway does not. Take your money and RUN! PNC should be shutdown for mismanagement and lack of caring for their customers money. Their ATM vendors they contract with should have higher quality machines that are properly serviced. PNC is NOT a bank that cares about it's customers demonstrated by not getting a better ATM vendor that guarantees deposits and expedites these issues rather than leaving the customer and the checks deposited open to identity theft and fraud with this eaten deposit from a GARBAGE ATM leased by PNC Bank, a bank that demonstrates that it does not care since this is NOT the 1st time this has happened. RUN!!
BL
Brian Lingham
Dec 22, 2022
5.0
I never had any problems with any PNC every single PNC in my area i have enter ,i was always greeted by my name and always treated like i was important
SS
Sarah Shreve
Nov 5, 2021
5.0
I’ve been banking with PNC for over 15 years and I’ve always had great experiences. Nothing tops our most recent experience, though. My boyfriend and I opened up a new account at this branch and we worked with Joe Holloway. Joe is very kind and friendly and extremely helpful. We really feel like he cared about us and our needs and really goes the extra mile. He is our go-to guy for all of our finances. 5 stars!
JJ
John
Sep 14, 2018
1.0
The teller may be friendly here but they have the worst customer service when it comes to service reps, you can't just walk in. you have to make an appointment. I've been here three times and I'm told i have to wait up to an hour to see a service rep to talk about my own accounts.
One of the tellers told me that they're trying to discourage walk-in customer support - that's so ridiculous
PNC Bank is located at 1295 Riverbend Way, Frederick, MD 21701, USA.
What are the regular business hours for PNC Bank's branch at Riverbend Way?
The bank operates Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Is there a drive-through service available at this PNC Bank location?
Yes, the drive-through is available Monday to Friday from 9:00 AM to 5:00 PM.
Does this PNC Bank branch have wheelchair accessible parking and entrance?
Yes, the branch offers both wheelchair accessible parking and entrance.
What services does PNC Bank offer at this location?
Services at this branch include ATM access, cashier's checks, safe deposit boxes, wire transfers, loans specialist, notary services, medallion services, and cash for non-customer checks.
Can I schedule an appointment with PNC Bank at the Riverbend Way location?
Yes, you can schedule an appointment online via PNC's appointment scheduling link.
What products are offered by the PNC Bank branch at Riverbend Way?
They offer checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investment products.
Are there dining options nearby PNC Bank at Riverbend Way?
Yes, nearby dining options include Dairy Queen, Ledo Pizza, Roy Rogers, Chick-fil-A, Auntie Anne's, and Starbucks where you can grab a meal or coffee before or after your bank visit.
What other financial services or banks are near the PNC Bank location?
Nearby financial institutions include another PNC Bank branch and First United Bank & Trust, providing additional banking options in the area.
Are there convenient retail and automotive services near PNC Bank at Riverbend Way?
Yes, close to the bank you can find Walmart for retail shopping, Tire World for automotive needs, and several car wash and detailing centers like Dolphin Car Wash and The Auto Spa Express.
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