PNC Bank

Reviews

• SG

  Sailing With GOD

  Oct 6, 2026
  1.0
  I have never experienced this level of disregard from a bank. I went into PNC for five consecutive weeks telling them there was a serious problem with my account. I repeatedly explained that something was wrong, and instead of investigating it, I was told there was nothing wrong. My situation was treated very nonchalantly, and one banker was even extremely disrespectful toward me. After five weeks of going back and forth, I finally found the error myself. I called Hertz to find out how many payments they had actually received from my account over the previous two months. Hertz confirmed they had received seven payments. PNC’s records showed that Hertz had been paid eight times. That was incorrect. That incorrect payment information caused an overdraft on my account, which prevented me from putting money into the account and paying my bill on time, even though I had the money. By the time the error was found and PNC removed the overdraft from my account, it was too late. I went straight to Hertz to try to resolve the situation, but Hertz told me there was already a repossession on the vehicle and that I had to turn it in. What makes this even more heartbreaking is that I lived in that car. I told PNC this repeatedly during those five weeks while I was coming into the branch asking for help. They knew what was at stake. They knew this wasn’t simply a matter of an account being overdrawn. This was my transportation, my housing, my ability to work, and my ability to get my mother to her important medical appointments. Now, because this situation was not properly addressed when I repeatedly brought it to PNC’s attention, I am homeless, I am at risk of losing my new job because I don’t have reliable transportation, I have lost my second source of income driving for Uber, and I am struggling to get my mother to her medical appointments. When I went back and explained everything, they said they were going to see how they could help me. When she came back after speaking with at least one other person they couldn’t come up with one way to help me. I guess they looked at my credit and decided my mom didn’t deserve a ride to her important medical appointments or that I didn’t really need a way to my new job that is now at risk because I can’t make it. Yolanda Blassingame’s advice was for me to go to Social Services. I make too much to qualify for Social Services, and honestly, that advice was incredibly disrespectful considering PNC did not cause the problem I was asking Social Services to solve, PNC did. I wasn’t asking PNC for a handout or special treatment. I was asking the bank that held my money and made an error on my account to take responsibility for what happened and see if there was one reasonable way they could help me after I had spent five weeks trying to get someone to take the problem seriously. At this point, I have to question the integrity and accountability at PNC. Five weeks of being told there was nothing wrong, only for me to ultimately discover the error myself, is unacceptable. And when that error contributed to the loss of my vehicle, my housing, my transportation to work, my second source of income, and my ability to get my mother to her appointments, the complete lack of meaningful assistance afterward is devastating. PNC, I needed help when I first came to you. I needed someone to listen. I needed someone to investigate. I needed someone to care. Instead, I was dismissed until it was too late. There is a GOD who sits high and looks low. Have integrity.
• KP

  Kris Pariyar

  Feb 7, 2025
  5.0
  This is a bank I am happy to bring my business to. That is not something you will here this conspiracy theorist say about many corporations, lol. With a staff full of energetic, friendly professionals, I can’t say I’ve ever had a bad experience here. In fact, I have encountered some incredibly talented bankers who go the extra mile. Ms. Safiya Sergeant and Mrs. Yolanda Blassingame have continued to make PNC a positive experience for our whole family! These ladies know how to help you manage your funds and make banking fun and functional! We Love You, PNC
• DE

  D E

  Feb 16, 2024
  1.0
  Horrible company. Trying to close an estate account for years. no follow up sends wrong documents never does what promised we have waited so long to close an estate account that we had to go back and renew estate paperwork in the middle of all of their incompetence. Now we have to pay for another year of estate accounting because they wont close the account and give these funds to the estate. Not one phone call has ever been returned. PNC gives a whole new definition to how bad customer service can be IN ANY INDUSTRY. Do your clients a favor and tell them to take their accounts elsewhere - so you can just go out of business!!!
• AB

  Ashley B.

  Feb 15, 2020
  5.0
  This bank has the best, most helpful staff that I've ever experienced. Banks and I don't usually don't agree about my best interests. At first, using other banks, I am offered many great rates and services but within a year's time, these rates and services have changed without notice. And the problems just grow. The staff here will listen with a patient attitude. They will not let me leave until I am satisfied and understand whatever problem brought me in the bank, leaving me better prepared for money management as I go on. I haven't had anything but friendly and effective assistance from every person at this branch since 2012. Outstanding. I appreciate the people here who seem to enjoy helping people manage their money and will find answers to even the most complex situations.

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