PNC Bank

Reviews

• MS

  Matthew Sturdivant

  Aug 7, 2026
  5.0
  100% better then Prince Frederick. I rather walk from Prince Frederick to Chesapeake Beach to deal with the horrendous people, truly.
• NN

  Natalie

  Jun 13, 2026
  5.0
  Every time I come I am always greeted. Either that be the door or when I walk in the tellers always greet me. It’s so nice to come into a place where I feel like I am welcomed. And that any question I have they also answer and I never feel like a burden. Such a great group of people in this branch.
• MS

  Matthew Schiavone

  Apr 8, 2026
  1.0
  I went in today to set up a premier money market account for second mortgage funds/long term savings I’ve secured elsewhere. The first thing Melissa says to me, “Yeah, I recognized you from when you met with me in December to discuss loan options and debt consolidation.” This was said with implied sarcasm and snark. “What rate did they give you?” - “we could’ve done better” “What kind of perks/rewards did they offer?” - “We could’ve given you cash out.” “You can refinance with us in two years.” With the enthusiasm of a spoiled sack of potatoes, Melissa berated me three separate times in the course of getting my new account set up. She just doesn’t get it. In an industry where everybody is selling the same product, it comes down to selling yourself/the company you represent. This is what sales is. Her demeanor is why I never returned after our meeting in December and her attitude today firmed up my initial perception. I’ve been a customer of PNC for close to 20 years but I really don’t know why I still bank there. These employees MUST be working on commission with a sales strategy that is strictly product focused and not customer service based, just trunk slammers. Unfortunately I could not react fast enough. I told myself if she brought it up one more time I was going to cancel and walk out. Unfortunately, by the time she brought it up the third time the account was already live. Historically, PNC is a very fiscally conservative bank. It will not be hard at all to close our accounts and take them elsewhere with a better return for us, and at a minimum, the same or better customer service. Time to move on.
• AL

  Amy Lawlor

  May 31, 2024
  1.0
  Not sure where all of the women who worked her went; but the men who work here now are really weird. Why do you need someone’s social security number to give them small bills after they make a deposit? This bank feels sketchy, definitely find another bank to go to if you can cause this one is horrible.
• AH

  Ashley Hutchins

  Sep 24, 2021
  5.0
  Every time I go to this PNC I just get the best service. The staff are all just so friendly and accommodating! Michelle somehow makes my Friday evenings even sweeter 😊

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