PNC Bank

Reviews

• NN

  Natalie

  Jun 13, 2026
  5.0
  Every time I come I am always greeted. Either that be the door or when I walk in the tellers always greet me. It’s so nice to come into a place where I feel like I am welcomed. And that any question I have they also answer and I never feel like a burden. Such a great group of people in this branch.
• MS

  Matthew Schiavone

  Apr 8, 2026
  1.0
  I went in today to set up a premier money market account for second mortgage funds/long term savings I’ve secured elsewhere. The first thing Melissa says to me, “Yeah, I recognized you from when you met with me in December to discuss loan options and debt consolidation.” This was said with implied sarcasm and snark. “What rate did they give you?” - “we could’ve done better” “What kind of perks/rewards did they offer?” - “We could’ve given you cash out.” “You can refinance with us in two years.” With the enthusiasm of a spoiled sack of potatoes, Melissa berated me three separate times in the course of getting my new account set up. She just doesn’t get it. In an industry where everybody is selling the same product, it comes down to selling yourself/the company you represent. This is what sales is. Her demeanor is why I never returned after our meeting in December and her attitude today firmed up my initial perception. I’ve been a customer of PNC for close to 20 years but I really don’t know why I still bank there. These employees MUST be working on commission with a sales strategy that is strictly product focused and not customer service based, just trunk slammers. Unfortunately I could not react fast enough. I told myself if she brought it up one more time I was going to cancel and walk out. Unfortunately, by the time she brought it up the third time the account was already live. Historically, PNC is a very fiscally conservative bank. It will not be hard at all to close our accounts and take them elsewhere with a better return for us, and at a minimum, the same or better customer service. Time to move on.
• JG

  Jessica Gentile

  Jan 22, 2026
  5.0
  As a business owner, I deal with multiple banking institutions but try to use PNC ( Chesapeake Beach branch in Maryland) as often as I can. Without a doubt they are the friendliest Banking institution that I have worked with. The entire team is willing to go the extra mile whether answering questions without resentment or staying a few minutes late to assist with what ever I may need. Manager Matthew is a true asset to the PNC family.. From afar, I watch him lead and assist his team. Adriana is quick to welcome me with a pleasant hello and a warm smile. Melissa, Lili, Brandon, and Jahne all display the same energy regardless the day or time. Sincerely, Scott
• AL

  Amy Lawlor

  May 31, 2024
  1.0
  Not sure where all of the women who worked her went; but the men who work here now are really weird. Why do you need someone’s social security number to give them small bills after they make a deposit? This bank feels sketchy, definitely find another bank to go to if you can cause this one is horrible.

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