First National Bank

Reviews

• BR

  Beau Rains

  May 16, 2026
  5.0
  Best bank ever had an issue with my account, bank manager Cara and staff went above and beyond to help me, thank you so much Cara you're the best
• PB

  Patricia Bereson

  Apr 10, 2025
  1.0
  The most inattentive bank I have ever dealt with. I moved because BOA charges $25.00 a month service charge. But they treat me with kindness and respect. I am so out of there.
• KO

  Kristie Okafor

  Apr 5, 2021
  1.0
  I had a terrible experience with the head teller Teri G. at the Abingdon branch in Maryland. I came to the bank to cash a check from an employer who the check was made from. As I entered the bank the only teller at that time told me that I could now come to the window. I received no hello or anytime of greeting and she was very serious throughout my whole experience. I proceeded with signing the back of my check and provided my drivers license and a bank card from another bank, since I do not currently have an account with first national bank. Teri then informs me that there is a $10 fee to cash the check, which I did not mind but I was not told at my previous visit at that same bank. The teller then proceeds to pick up the phone and call the employer that wrote out the check to me. She did not inform me prior that she would be doing that, I had to ask her if that was protocol as that was not completed at my previous visit. She informs me that it’s completed to protect their clients. What Teri should have done if that in fact was protocol was inform me as the customer that she would be contacting the employer to confirm the check was made out me. My concern is that the bank policies/protocols are not followed consistently and it seems like it’s more of a if I feel like completing these steps based on the customer that comes in. Teri was very unprofessional during the whole process. I previously had interest in opening an account with the bank but after being treated the way I did I would never do so. Professionalism, customer service, and communication needs to be practiced more with the tellers, especially the lead teller Teri. I will also be filing a complaint with corporate and confirm that this is a consistent practice and ensure all customers be treated fairly at this branch.

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