Quincy Credit Union

Reviews

• MM

  Melanie Marhefka

  Jul 23, 2026
  5.0
  TLDR: Krista in the Weymouth location was great to work with when financing an auto loan. I was going through the process of getting a new (to me) car. I had special circumstances which I had to seek manual underwriting for. I shopped around a LOT before letting a single place run a credit inquiry. I always do extensive research and was a bit apprehensive due to the reviews here. But no place else beat the auto loan APR rates QCU offers so I decided to first apply and see if I was approved before choosing a car. Krista explained things clearly with a positive attitude. She was patient with my many many questions. Once approved she kept in contact over email checking in every so often. Any time I reached out she got back to me very quickly. Any misunderstanding or miscommunication was resolved once I asked clarifying questions. She even made sure to send an email informing me of some time she was taking off work, connecting me with someone who would be available in the meantime should I need anything. I am knowledgeable on cars and very picky for someone with my budget. But I am also determined and stubborn so I knew I could find something even in this market. I took almost the entirety of the pre-approval period to secure a car I could live with in my budget. When the day finally came to go through all the red tape I had a short window of time and she was on lunch so I walked into the Quincy location which is closer to me. There, Ashley helped me with the paperwork and Krista got back during that. She emailed the loan officer helping me, making sure things went smoothly. Ashley at the Quincy location was also plesant, certainly had the retail customer service mask down pat at the least 😂. I think at least several of those 1 star reviews are from folks with either poor communication skills or low financial literacy. No one likes having to have their money handled by a bank so consider that. Folks who had been with the bank for over a decade only deciding to say anything when they had something bad to say 🙄. I only just singed the paperwork so time will tell on the banking end of things.
• LS

  Lauren Smart

  Jun 1, 2026
  5.0
  Great service at both branches. Early hour drive through is a definite plus. Overall rates are very competitive.
• TB

  Tiffany N Basden

  May 4, 2026
  1.0
  I’ve been going to this particular location for over ten years since moving to the town. Lately the new tellers seem a bit rude and non attentive to the customers. I stood in line and waited patiently for the teller to finish listening to an ongoing conversation next to her before she even looked at me to offer help. I politely walked out. Training should definitely be implemented to ensure customer satisfaction. It is our money after all.
• BW

  Boston Ws6

  Apr 27, 2026
  1.0
  Been trying to get a hold of people at both locations for a half an hour and nobody is picking up the phone in either location not for member services or for the loan/mortgage department. At 3pm on a Monday. Absolutely ridiculous. I've been a member With this credit union for over 10 years and I can't even get anyone on the phone anymore. I don't understand what happened but over the years the service and quality has declined substantially. I'm going to start looking for somewhere else to bank.
• JS

  Jack Sullivan

  Mar 9, 2026
  1.0
  I have been a member of the Credit Union for over 40 years. Recently my ATM card was compromised through no fault of my own. The card was frozen by the Credit Union and I instructed to go to my local branch to replace my card. I did so at the Weymouth branch and was told I had two options. Have a new card mailed to me at no cost to me or pay $10 to get one right then. Being it a few weeks before Christmas I grudgingly paid the $10 but expressed my displeasure with the policy. Why should I have to pay to replace my card that was compromised through no fault of mine. I understood and knew that the person waiting on me could not help me. Later I sent an email to the Credit Union to voice my displeasure and I never received a reply or response from anyone at the Credit Union. To add to my 1 star review, while writing thus teview I have been on hold for over 15 minutes waiting to ask someone at the Credit Union one simple question. 10,29,30,40 years ago I would have recommended the Credit Union to anyone, today I would warn them to avoid them at all costs. I will update if and when anyone answers the phone.

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